REF27311VWho we areSutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries, from technology & travel to telecommunications, banking and more.SutherlandUnlocking digital performance. Delivering measurable results.What we are looking forOur partner is a well-known international company. They are the choice to the majority of global leaders of process equipment and device manufacturing within the semiconductor industry. Consistently delivering innovation, best-in-class reliability and cost of ownership, with a solutions that are optimized for value within their applications.Currently, they are opening their new service center in Bulgaria, and we are looking for a motivated and eager-to-learn professional to join their team in the role of:Finance & Accounting Customer Care Specialist with German and English/ From SR Associate Professional – Finance Transformation Process – AccountantResponsibilities include but are not limited to:Sales order & Claims creationMaintenance of customer portalCustomer query handling related to TAT or amendments to ordersDisputes / Issue resolution and RCAMIS reporting as neededThe ideal candidate will display the following attributes:Responsible for & Understands Order Management ProcessExcellent knowledge of German and English language level B1-B2 or higher.A very high level of Customer OrientationShould have Analytical skills.Order management – Prior Order Booking experience in OracleAbility to work fact-based with high agility, accuracy and attention to detailAbility to determine and resolve root cause issuesAn understanding of business processes and controlsHigh energy / drive for resultsPriority setting / time managementAbility to plan and work in an organized way.Able to follow processes and provide “Best in Class” service and supportAbility to work empowered, transparent and to tight deadlines and manage own and department workload accordinglyAbility to manage routine to moderately complex problems or disputesAbility to work as an individual but also with other team members with minimum supervision once training is completedGood working knowledge in MS Office applications: Word, Excel, & PPTGood interpersonal and communication skills both written and oralWhat we offerLong-term job security with permanent contract;Additional health insurance and life insurance;Food vouchers;Regular shifts, Mon-Fri (9h to 18h);Competitive salary + extra bonuses;World-class on-the-job training;Multisport card partially covered by the company;You will become part of a recognized international market leader and can enrich your CV;An ambitious corporate culture that encourages internal promotions and professional development;Team building and social activities, volunteer participation, charity events and much more!Apply and you will get the full broad information about your possibilities with us!