4,100
Работа Junior Tester
31 нови обяви за работа
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Пълно работно време Постоянна работа Дистанционно интервю Spirit of the role: As a Quality Auditing Analyst, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedbac...
- Пълно работно време Постоянна работа
HMG LINKS Ltd is a local multi-sector recruitment company focused on tailor-made solutions for its partners’ human resources needs. We strongly believe in an honest and ethical approach to recruitment. We are looking for a Quality Assurance Specia...
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Пълно работно време Постоянна работа We’re building a platform from scratch and we are aiming high! This is an amazing opportunity to challenge ourselves and explore beyond the limits of our knowledge. We are looking to extend our newly formed R&D team with Automation QAs. Our s...
- Пълно работно време Стаж Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Телебид Про е софтуерна продуктово-ориентирана компания, специализирана в разработването на финансови бизнес системи, които изграждам...
- Пълно работно време Постоянна работа
АСАП ЕООД е основана през 2007 и е специализирана в сферата на информационните технологии с фокус върху предоставянето на цялостни бизнес...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Телебид Про е софтуерна продуктово-ориентирана компания, специализирана в разработването на финансови бизнес системи, които изграждам...
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Over 20 years of market experience, we brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!...
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RecruityTalent is a Recruitment agency, supporting startups and enterprises in Bulgaria, EMEA and LATAM by connecting them with top talent. RecruityTalent is your trusted hiring partner. For one of our clients we are looking for Senior DevOps Engine...
- Пълно работно време Постоянна работа
Quality Assurance analyst - Contact Center Vratsa DSK Bank is part of OTP Group – one of the leading banking groups in Central and Eastern Europe. Our amazing company is following an ambitious journey, which requires bright and motivated people t...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
DevOps ENGINEER About us: Bulwork is the first IT recruitment agency in Bulgaria with 25 years of stable presence in the market. The company has established a reputation for delivering high-quality services to clients and candidates. We respect the...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
DevOps ENGINEER (Cloud & Automation) About us: Bulwork is the first IT and TELCO recruitment agency in Bulgaria, with 25 years of significant market presence. Thanks to our highly qualified team, Bulwork provides top-tier services, meeting the trus...
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Over 20 years of market experience, we brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!...
- Пълно работно време Постоянна работа
We’re looking for a DevOps Engineer to join our team and help us build, automate, and optimize the systems that power our business. If you thrive in fast‑paced environments, love solving problems, and enjoy working with modern tools, this role is...
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Over 20 years of market experience, we brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solution...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Quality Auditing Analyst with Italian language
- Пълно работно време
- Постоянна работа
- Дистанционно интервю
Пълно описание
Spirit of the role:
As a Quality Auditing Analyst, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and driving continuous improvement initiatives to enhance agent performance and operational efficiency. The Quality Assurance Analyst will work closely with delivery, Delivery excellence, capability development and transformation teams to foster a culture of excellence and innovation.
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
Location: Sofia, Bulgaria Work Model: Full time work from office
About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognised as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
As a Quality Auditing Analyst, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and driving continuous improvement initiatives to enhance agent performance and operational efficiency. The Quality Assurance Analyst will work closely with delivery, Delivery excellence, capability development and transformation teams to foster a culture of excellence and innovation.
Key Responsibilities:
- Complete quality audits of agent transactions each month per agreed schedule.
- Provide timely, relevant, and possibly sensitive feedback to agents and their team manager.
- Create and complete Quality Assurance reports and distribute them to stakeholders.
- Analyze quality results and provide training, process, and quality improvement recommendations.
- Participate in internal and external client meetings regarding quality processes, the quality form, or quality improvement initiatives.
- Participate in and/or manage monthly calibration sessions with internal stakeholders and/or the client.
- Improve agent performance through the completion of side-by-side coaching.
- Maintain all quality assurance metrics.
Requirements:
- At least 1 years+ of experience in Quality.
- Fluency in Italian Language (C1).
- Good level of English (B2).
- Excellent communication skills.
- Good analytical thinking.
- Experience in quality auditing.
- Strong communication and interpersonal skills.
- Attention to detail and a high level of accuracy in work.
- Ability to work independently and as part of a team.
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
- Career Counselling
- Additional paid time off
- Flexible home office policy
- Flexible benefits
- Luxury health & dental insurance
- Life insurance
- Food vouchers
- Fuel card
- Multisport card
- Employee Assistance Program
- Bonuses for special occasions
- Options to buy shares
Location: Sofia, Bulgaria Work Model: Full time work from office
About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognised as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
Социални Придобивки
- card_giftcardВаучери за Храна
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Средна заплата за сектора
4,100 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
650 лв / месец
максимална
10,000 лв / месец
Мнения и оценки от служители
2.5
Средно добра 
2.5
2.0
2.1
2.6
2.2
3.1
2.8
2.3
1.6
2.3
2.1
Финален преглед
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