4,100
Работа Junior Tester
47 нови обяви за работа
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Пълно работно време Постоянна работа Дистанционно интервю Spirit of the role: As a Quality Assurance Analyst, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedba...
- Пълно работно време Постоянна работа
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- Пълно работно време Постоянна работа Дистанционно интервю
Spirit of the role: The Quality Auditing Analyst is responsible for monitoring and evaluating the performance of sales agents to ensure compliance with program standards and client requirements. This role involves analyzing call recordings, providin...
- Пълно работно време Постоянна работа Дистанционно интервю
Spirit of the role: As a Quality Assurance Analyst you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedbac...
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Пълно работно време Постоянна работа P3 Bulgaria is a fast-growing company, part of the German P3 Group. We develop robust and innovative engineering solutions, following the full project lifecycle and the latest technology standards. We empower worldwide leaders to operate sustainably ...
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DevOps Infrastructure Engineer About us: Bulwork is the first IT recruitment agency in Bulgaria with 24 years of stable presence in the market. The company has established a reputation for delivering high-quality services to clients and candidates....
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Подходяща и за кандидати с малък или без опит
QA Specialist with German Sopra Steria, a major technology company in Europe with 56,000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. At Sopra Steria, we firmly believe digital techno...
- Пълно работно време Постоянна работа
Founded in 2009, Fantastic Services is a global, multi-service company providing professional cleaning, maintenance, and property improvement solutions to residential and commercial clients. With over 2,000 skilled experts and operations spanning the...
- Пълно работно време Постоянна работа
HMG LINKS Ltd is a local multi-sector recruitment company focused on tailor-made solutions for its partners’ human resources needs. We strongly believe in an honest and ethical approach to recruitment. We are looking for a Quality Assurance Specia...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за кандидати с малък или без опит
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю
Телебид Про е софтуерна продуктово-ориентирана компания, специализирана в разработването на финансови бизнес системи, които изграждам...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Telebid Pro is a software product-oriented company with considerable experience in the development of specialized business systems and software. Our mission is focused on adding value to our clients' business goals by consulting, designing, integrati...
- Пълно работно време Постоянна работа
The Opportunity Our Quality department is looking for a Quality Assurance professional to deploy and support a Quality Culture within local Hitachi Energy, by assuring and controlling Quality with systems, tools and teams to exceed customer expectati...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing...
- Пълно работно време Постоянна работа Дистанционно интервю
Join Sutherland - Where Your Career Soars! About us: Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clie...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Spirit of the role:
As a Quality Assurance Analyst, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and driving continuous improvement initiatives to enhance agent performance and operational efficiency. The Quality Assurance Analyst will work closely with delivery, Delivery excellence, capability development and transformation teams to foster a culture of excellence and innovation.
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
Location: Sofia, Bulgaria Work Model: Full time work from office
About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognised as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
As a Quality Assurance Analyst, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and driving continuous improvement initiatives to enhance agent performance and operational efficiency. The Quality Assurance Analyst will work closely with delivery, Delivery excellence, capability development and transformation teams to foster a culture of excellence and innovation.
Key Responsibilities:
- Complete quality audits of agent transactions each month per agreed schedule.
- Provide timely, relevant, and possibly sensitive feedback to agents and their team manager.
- Create and complete Quality Assurance reports and distribute them to stakeholders.
- Analyze quality results and provide training, process, and quality improvement recommendations.
- Participate in internal and external client meetings regarding quality processes, the quality form, or quality improvement initiatives.
- Participate in and/or manage monthly calibration sessions with internal stakeholders and/or the client.
- Improve agent performance through the completion of side-by-side coaching.
- Maintain all quality assurance metrics.
Requirements:
- At least 2 years+ of experience in Quality.
- Fluency in Italian Language (C1).
- Good level of English.
- Excellent communication skills.
- Good analytical thinking.
- Experience in quality auditing.
- Strong communication and interpersonal skills.
- Attention to detail and a high level of accuracy in work.
- Ability to work independently and as part of a team.
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
- Career Counselling
- Additional paid time off
- Flexible home office policy
- Flexible benefits
- Luxury health & dental insurance
- Life insurance
- Food vouchers
- Fuel card
- Multisport card
- Employee Assistance Program
- Bonuses for special occasions
- Options to buy shares
Location: Sofia, Bulgaria Work Model: Full time work from office
About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognised as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
Социални Придобивки
- card_giftcardВаучери за Храна
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- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Средна заплата за сектора
4,100 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
650 лв / месец
максимална
10,000 лв / месец
Мнения и оценки от служители
2.6
Средно добра 
2.5
2.0
2.1
2.6
2.2
3.1
2.8
2.3
1.7
2.2
2.2
Финален преглед
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