Работа Customer Support
330 нови обяви за работа
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3,400 лв / месец (нето) от работодател
You are wanted! Our Brand New Opportunity Awaits! If you are passionate about delivering outstanding customer and B2B support in fast-paced environment and If you're looking for a place where Your skills make a real impact, we have the perfect role ...
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Team Manager – Inbound Contact Center Customer Care and Sales DSK Bank is part of OTP Group – one of the leading banking groups in Central and Eastern Europe. Our amazing company is following an ambitious journey, which requires bright and moti...
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2,280 лв - 3,040 лв / месец (нето) от работодател
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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We are PHOENIX Pharma, part of PHOENIX Group - Europe’s leading pharmaceutical wholesaler, pharmacy operator and service provider for the pharmaceutical industry. Every day we provide our clients with medicines and medical products that are always ...
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We are PHOENIX Pharma, part of PHOENIX Group - Europe’s leading pharmaceutical wholesaler, pharmacy operator and service provider for the pharmaceutical industry. Every day we provide our clients with medicines and medical products that are always ...
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4,300 лв - 4,690 лв / месец (нето) от работодател
Our client is a fast-growing company delivering high-quality financial, accounting, and professional services within the property management sector. They are looking for a motivated and detail-oriented professional to join their team. Your Role Pro...
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Inside sales support advisor with spanish or italian or german or french with english
Астреа Рикрутмънт Eоодгр. София
1,970 лв - 2,730 лв / месец (нето) от работодател
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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Inside sales support advisor with dutch or italian or french or german (hybrid)
Астреа Рикрутмънт Eоодгр. София
1,970 лв - 2,730 лв / месец (нето) от работодател
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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CTeam is a recruitment agency, part of a group of companies, offering a wide range of services in the field of human resources management, combining one of the best international practices and knowledge of the local market. For one of our clients, i...
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You are excited about the innovations and you wanna be part of the Robotic Revolution? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! As an iRobot Support Specialist with Spanish and English ...
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Position Overview We are looking to hire a Project Billing Coordinator (English) to join our team in Sofia. In this role, you will be responsible for delivering accurate, timely, and compliant billing across customer projects, service activities, an...
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At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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dormakaba Bulgaria is looking for Technical Sales Support Specialist. A job that matters: Your Tasks Sales & Distributor Support Serve as the first point of contact for international distributors, partners, and consultants. Provide remote technic...
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Postbank has over 30-years’ presence as one of the leaders in Bulgaria’s banking sector. The bank is a decisive factor in innovation, in shaping the country’s banking trends in recent years and award-winning for its innovation. For our Advance...
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Are you ready to take the next step in your career? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! As a Dutch Speaking Support Specialist you will be a part of a great team and all together w...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Our Brand New Opportunity Awaits! If you are passionate about delivering outstanding customer and B2B support in fast-paced environment and If you're looking for a place where Your skills make a real impact, we have the perfect role for you!
Role Overview
Fantastic opportunities working with the world's leading lighting solutions provider! Our energy efficient lighting products, systems and services enable the customers and B2B partners to enjoy a superior quality of light, and make people’s lives safer and more comfortable, businesses more productive and cities more livable.
Want your weekends free? Not a problem! Our lines are open 10:00am-7:00pm Monday to Friday to help you strike an excellent work life balance! Possibility for hybrid work after the 6th month!
Key Responsibilities:
- Respond to inbound customer requests, document relevant case information
- Understand client needs and present tailored solutions that align with their business goals
- Ensure excellent customer satisfaction
- Ability to assist users and corporate partners with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback
What you need?
- Exceptionally customer focused
- Fluency in Dutch both in verbal and written communication
- Advanced level of English in both verbal and written communication
- At least 6 months experience in front-line technical customer service or account management role
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with utmost confidentiality
- Keep up with the latest IT and tech-related trends
- Proactive, self-motivated and a great team player
- Excellent soft skills, particularly in demonstrating empathy in active listening skills and demonstrating empathy
What can you expect from us:
- Fulltime role with working shifts between 10:00 a.m. – 7:00 p.m., Monday – Friday
- Competitive salary of 2,243.55 EURO GROSS
- Convenient office location, close to bus stations and the metro
- Comprehensive initial training and onboarding (fully paid by us)
- Continuous training and upskilling programs through Concentrix University
- Professional Development and Career Navigation programs to map out the steps in your desired development
- Health and Wellbeing initiatives
- Relocation support if needed (accommodation and travel expenses)
- Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!
Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!
You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.
Concentrix Bulgaria is an equal-opportunity employer
Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Социални Придобивки
- credit_cardБонусова Система
- health_and_safety iconДопълнително Здравно Осигуряване
- sports_footballКарта за Спорт
- food_bankБезплатна Храна
- timer_offГъвкаво Работно Време
- schoolБезплатни Обучения/Курсове
Заплата
3,400 лв / месец
Посочена от работодателя
Мнения и оценки от служители
Финален преглед
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