4,110
Работа Cloud Devops
44 нови обяви за работа
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Пълно работно време Постоянна работа Възможност за работа от вкъщи As a Sales Ops Quality Analyst with German, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and d...
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Пълно работно време Постоянна работа Senior Automation QA Stand out and drive the next generation of wealth. Define the digital assets industry. Raise the bar for trust, transparency, and client success. Make your mark. Nexo is a premier digital assets wealth platform designed t...
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Stand out and lead the way. Define an industry. Forge the path to truly blockchain-based, deflationary, and limitless finance. Nexo is the world’s leading digital assets institution. The company’s mission is to maximize the value and utili...
- Пълно работно време Постоянна работа
Senior Azure Cloud Engineer You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career; Meaningful work in a stable and fast-paced company; Diversity of people, projects, and platforms; A...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing...
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We are seeking an experienced and dynamic Senior Software Engineering Manager to lead a diverse and talented team of software engineers, including both internal resources and external software contractors. This role will be crucial in ensuring that o...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
About us: Bulwork is the first IT & TELCO recruitment agency in Bulgaria with 24 years of stable presence in the market. The company has established a reputation for delivering high-quality services to clients and candidates. We respect the candidat...
- Пълно работно време Постоянна работа
Senior Mail Administrator (Linux Messaging) You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career; Meaningful work in a stable and fast-paced company; Diversity of people, project...
- Пълно работно време Постоянна работа
Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset class...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
ML ENGINEER AI PRICING (m/f/d) Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group, which includes Lidl, Kaufland, Schwarz Produktion and PreZero, in more ...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Human Power BG is an HR agency that offers consultations and recruitment for some of the best companies in Bulgaria. ~~~~~~~~~~~~~~~~~~~ Our client is a company which provides high-quality and efficient solutions for challenges in IT, banking and s...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
DSK Bank is one of the leading banks in Bulgaria, with a great IT team of more than 250 IT talents, experiencing professional growth and development every day. Now we are the biggest and fastest growing player on the bank market, and we are focused o...
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Company Description Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automati...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Quality Assurance Analyst with German
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
Пълно описание
As a Sales Ops Quality Analyst with German, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and driving continuous improvement initiatives to enhance agent performance and operational efficiency. The Quality Analyst Resource will work closely with delivery, Delivery excellence, capability development and transformation teams to foster a culture of excellence and innovation.
Key Responsibilities:
· Complete quality audits of agent transactions each month per agreed schedule.
· Provide timely, relevant, and possibly sensitive feedback to agents and their team manager.
· Create and complete Quality Assurance reports and distribute them to stakeholders.
· Analyze quality results and provide training, process, and quality improvement recommendations.
· Participate in internal and external client meetings regarding quality processes, the quality form, or quality improvement initiatives.
· Participate in and/or manage monthly calibration sessions with internal stakeholders and/or the client.
· Improve agent performance through the completion of side-by-side coaching.
· Maintain all quality assurance metrics.
Requirements:
· At least 2 years+ of experience in Quality.
· German Language Level of B2.
· Excellent communication skills.
· Good analytical thinking.
· Experience in quality auditing.
· Strong communication and interpersonal skills.
· Attention to detail and a high level of accuracy in work.
· Ability to work independently and as part of a team.
Key Responsibilities:
· Complete quality audits of agent transactions each month per agreed schedule.
· Provide timely, relevant, and possibly sensitive feedback to agents and their team manager.
· Create and complete Quality Assurance reports and distribute them to stakeholders.
· Analyze quality results and provide training, process, and quality improvement recommendations.
· Participate in internal and external client meetings regarding quality processes, the quality form, or quality improvement initiatives.
· Participate in and/or manage monthly calibration sessions with internal stakeholders and/or the client.
· Improve agent performance through the completion of side-by-side coaching.
· Maintain all quality assurance metrics.
Requirements:
· At least 2 years+ of experience in Quality.
· German Language Level of B2.
· Excellent communication skills.
· Good analytical thinking.
· Experience in quality auditing.
· Strong communication and interpersonal skills.
· Attention to detail and a high level of accuracy in work.
· Ability to work independently and as part of a team.
Социални Придобивки
- card_giftcardВаучери за Храна
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Средна заплата за сектора
4,110 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
650 лв / месец
максимална
10,000 лв / месец
Мнения и оценки от служители
2.6
Средно добра 
2.6
2.1
2.2
2.7
2.4
3.2
3.0
2.5
1.8
2.4
2.3
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.