Работа Agile Tester
39 нови обяви за работа
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Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! As a Quality Analyst with Czech, Slovak and English, you wi...
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5,880 лв - 8,580 лв / месец (нето) от работодател
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HMG LINKS Ltd is a local multi-sector recruitment company focused on tailor-made solutions for its partners’ human resources needs. We strongly believe in an honest and ethical approach to recruitment. We are looking for a Quality Assurance Specia...
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Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult...
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Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult...
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Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
As a Quality Analyst with Czech, Slovak and English, you will be a part of a great team and all together will:
- Monitor email, phone and chat interactions to make sure call center employees are in compliance with the established rules and regulations;
- Lead additional and refresher trainings;
- Help the agents use the most effective and efficient means for handling communication with customers without sacrificing customer service;
- Provide coaching, feedback and assistance to call center representatives to make sure they understand new quality policies and procedures.
- Analytical thinking in order to support Operations (provide insights, ad-hoc requests, trend analysis, create action plans & workshops, etc.)
- Participate in weekly/monthly calibrations sessions with client or internally
- Proactive and Positive attitude, as well as flexible approach towards ad-hoc requests
Requirements
- Fluent oral and written Czech and Slovak language skills;
- Excellent language abilities in English;
- At least 6 months experience within TIE (not mandatory for candidates from within the Google team)
- Knowledge in Google Sheets, Google Slides, Windows and Internet applications;
- Excellent customer and communication skills;
- Well-developed interpersonal abilities, including communication, negotiation and team work
In return, we will provide you with:
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
We care about our employees' well-being, invest in their future growth, and encourage fun and team-building projects!
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- timer_offГъвкаво Работно Време
- credit_cardБонусова Система
- sports_footballКарта за Спорт
- local_diningБезплатни Храна и Напитки
- card_travelВаучери за Транспорт
- card_giftcardВаучери за Храна
- schoolБезплатни Обучения/Курсове
- date_rangeДопълнителен Годишен Отпуск
- groupsПартита/Тиймбилдинг
- videogame_assetЗала за Почивки/Забавления
Средна заплата за сектора
4,090 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
650 лв / месец
10,000 лв / месец
Мнения и оценки от служители
Финален преглед
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