Нови обяви за работа
463 нови обяви за работа
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Team Lead with German As a Team Lead, you will manage and motivate a team of German speaking customer advisors, ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to te...
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2,020 лв - 2,820 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Подходяща и за кандидати с малък или без опит Ъпскил ООД is a recruitment agency ready to go the extra mile in order to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support. We believe...
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Mainframe Technical Business Analyst Sofia/hybrid Highly competitive salary and bonus and unbeatable benefits package Nordic Recruitment & Consulting offers efficient IT and Cyber Security recruitment and business consulting in Bulgaria - and beyond...
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Our client is a British company boasting over five decades of retail prowess, has recently inaugurated IT hub in Bulgaria. This hub presents an ideal opportunity for individuals fervent about crafting innovative features for their esteemed loyalty ap...
- Пълно работно време Стаж Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantl...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за кандидати с малък или без опит
Service Desk Specialists with German language About us: The first IT recruitment agency in Bulgaria with 24 years of stable presence in the market. We have succeeded in establishing a reputation for delivering high-quality services to clients and c...
- 2,020 лв - 2,560 лв / месец (нето) от работодател Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за кандидати с малък или без опит
Ъпскил ООД is a recruitment agency ready to go the extra mile to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support. We believe that bei...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
DIRECTOR OF IT SERVICE AND SECURITY Dept. About Us: Bulwork is a leading recruitment agency specializing in IT, Telecommunications, and FinTech in Bulgaria, with 24 years of strong market presence. We have established ourselves as a leader in recru...
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Spezialist für Integriertes Managementsystem Das sind Ihre Aufgaben: Umsetzung relevanter Normanforderungen (z.B. ISO 9001, ISO 14001, ISO 50001, ISO 45001, etc.) Sicherstellung und Weiterentwicklung des integrierten Managementsystems Betreuung un...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Top Skills Recruitment is an agency, providing a full range of services in the sphere of HR. We assist Bulgarian and international companies in attracting the most suitable and skillful people for them. Our team consists of professionals with experie...
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FRONTEND SOFTWARE ENGINEER (Vue.js, Nuxt) (m/f/d) Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group of more than 30 countries in Europe and the US. Our v...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Claims adjuster with English Spirit of the role: The Claims Specialist is responsible for managing the whole lifecycle of an insurance claim – from the moment an accident happens until final resolution. The role incorporates investigating the cir...
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Presales Solution Engineer As the Presales Solution Engineer for EMEA , you will play a critical role in supporting our Go-To-Market (GTM) process. Operating as part of a Sales Capture Pod, you will work directly with the sales team to ensure the ef...
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Company Description Sutherland is seeking a reliable and organized person to join us as Human Resource Specialist. We are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skil...
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Client Support Specialist with French *All interviews will be conducted remotely (online or by phone). Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our glo...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Team Lead with German
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
- Дистанционно интервю
Пълно описание
Team Lead with German
As a Team Lead, you will manage and motivate a team of German speaking customer advisors, ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to team members to achieve strategic goals.
Spirit of the role:
Manage, coach, lead, and motivate a team of customer advisors/agents, ensuring all adhere to company policies and procedures.
Get trained on team’s scope of work to ensure a very good understanding of the processes.
Act as an escalation point for client and team members.
Conduct performance reviews, providing feedback based on quality assessments.
Oversee real-time activity and agent productivity and assist in the preparation and implementation of operational plans.
Communicate organizational and departmental strategy requirements in briefings and team meetings.
Drive performance and work with underperformers to achieve agreed KPIs, identifying and addressing any compliance gaps.
Run NPS analysis and report KPI gaps to Operations Managers, focusing on individual and team performance.
Address any people issues and provide support to team members on both people and process related questions.
What will make you stand out:
Advanced proficiency in German (B2) and medium proficiency in English;
Proven work experience of at least 4+ years as a Customer Service Team Lead or similar role in complex business contexts;
Ability to present value-added solutions to customers;
Time management skills to achieve goals while maintaining discipline and strict compliance;
Experience in a multi-system environment;
Excellent knowledge of management methods and techniques;
Working knowledge of customer service software, databases, and CRM tools;
Strong client-facing and communication skills;
Customer service-oriented, with the ability to exceed customer expectations;
Excellent written and verbal communication skills, with the ability to communicate at all levels of management;
Excellent organizational skills and a detail-oriented approach to problem-solving;
Passion for ensuring success within the company's culture of excellence and commitment to quality and customer service;
Experience in the Telco industry would be an advantage.
Just a part of the reasons to bring your career here:
25 days annual holiday
Opportunities for career progression
Hybrid workplace
Flexible benefits
Home office equipment
Options to buy company shares
Luxury health &dental Insuarance
Food Vouchers
Multisport cards
Employee assistance program
Bonus for special occasions
Free language courses
As a Team Lead, you will manage and motivate a team of German speaking customer advisors, ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to team members to achieve strategic goals.
Spirit of the role:
Manage, coach, lead, and motivate a team of customer advisors/agents, ensuring all adhere to company policies and procedures.
Get trained on team’s scope of work to ensure a very good understanding of the processes.
Act as an escalation point for client and team members.
Conduct performance reviews, providing feedback based on quality assessments.
Oversee real-time activity and agent productivity and assist in the preparation and implementation of operational plans.
Communicate organizational and departmental strategy requirements in briefings and team meetings.
Drive performance and work with underperformers to achieve agreed KPIs, identifying and addressing any compliance gaps.
Run NPS analysis and report KPI gaps to Operations Managers, focusing on individual and team performance.
Address any people issues and provide support to team members on both people and process related questions.
What will make you stand out:
Advanced proficiency in German (B2) and medium proficiency in English;
Proven work experience of at least 4+ years as a Customer Service Team Lead or similar role in complex business contexts;
Ability to present value-added solutions to customers;
Time management skills to achieve goals while maintaining discipline and strict compliance;
Experience in a multi-system environment;
Excellent knowledge of management methods and techniques;
Working knowledge of customer service software, databases, and CRM tools;
Strong client-facing and communication skills;
Customer service-oriented, with the ability to exceed customer expectations;
Excellent written and verbal communication skills, with the ability to communicate at all levels of management;
Excellent organizational skills and a detail-oriented approach to problem-solving;
Passion for ensuring success within the company's culture of excellence and commitment to quality and customer service;
Experience in the Telco industry would be an advantage.
Just a part of the reasons to bring your career here:
25 days annual holiday
Opportunities for career progression
Hybrid workplace
Flexible benefits
Home office equipment
Options to buy company shares
Luxury health &dental Insuarance
Food Vouchers
Multisport cards
Employee assistance program
Bonus for special occasions
Free language courses
Социални Придобивки
- card_giftcardВаучери за Храна
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Средна заплата за сектора
1,970 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
50 лв / месец
максимална
38,600 лв / месец
Мнения и оценки от служители
2.6
Средно добра 
2.6
2.1
2.1
2.7
2.3
3.2
3.0
2.4
1.8
2.4
2.2
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.