Нови обяви за работа
722 нови обяви за работа
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HCLTech is a global technology company, home to more than 226,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and produc...
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5,480 лв - 5,870 лв / месец (нето) от работодател
About us: With over 6.000 employees, KMG International Group is a competitive, sustainable, diversified, and integrated oil and gas company with operations in 11 main markets throughout Europe and Central Asia, being active primarily in trading, refi...
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dormakaba is looking for a working student to support our Indirect Procurement operations across Bulgaria and the DACH region. What you will do Purchase Order Management: Create, modify, and track purchase orders (POs) in our ERP system (e.g. SAP /...
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Position Overview The Data Scientist – Predictive Analytics applies advanced analytics, data science, and machine learning techniques to generate actionable insights and support strategic decision-making across the organization. This role partners ...
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Хотели Сирона търсят да назначат служители в отдел резервации. Изисквания за заемане на длъжността: Амбициозна, ентусиазирана и приспо...
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2,120 лв - 2,730 лв / месец (нето) от работодател
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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2,430 лв - 3,040 лв / месец (нето) от работодател
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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2,280 лв - 2,660 лв / месец (нето) от работодател
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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About Akkodis: Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge ...
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2,170 лв - 2,640 лв / месец (нето) от работодател
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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2,730 лв - 3,110 лв / месец (нето) от работодател
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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CTeam е компания за подбор на персонал, част от група компании, предлагащи широка гама от услуги в областта управление на човешкия капитал, ...
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Workforce planning and scheduling administrator with german, french, spanish, italian
Ъпскил Eоодгр. София
2,120 лв - 3,190 лв / месец (нето) от работодател
UpSkill is a recruitment agency ready to go the extra mile in order to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support. We believe that being...
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We are PHOENIX Pharma Business Services, part of PHOENIX Group - Europe’s leading pharmaceutical wholesaler, pharmacy operator and service provider for the pharmaceutical industry. Every day we provide our clients with medicines and medical product...
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We are PHOENIX Pharma Business Services, part of PHOENIX Group - Europe’s leading pharmaceutical wholesaler, pharmacy operator and service provider for the pharmaceutical industry. Every day we provide our clients with medicines and medical product...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Responsibilities:
- 24*7 monitoring support for in-scope infrastructure.
- Develop and acquire detailed knowledge of the environment.
- Handle escalations and assist in creation of RCAs.
- Possess the ability to work under pressure and the ability to communicate with stakeholders.
- Generate Operations report.
- Manage bridge calls and notify respective support groups.
- Perform GAP analysis.
- Creation of SOPs and Knowledge Base.
- Capture alerts, raise incident tickets and escalate to respective team.
- Act as a first point of escalation/consultation for the team on technical, procedural and process related queries.
- Assists the team lead in maintaining and updating documents in central repository for the benefits of the entire team.
- Work in rotational shifts to provide 24/7 monitoring of the IT infrastructure.
- Liaise with the Merck Critical Incident Management Process Owner and Chair Process Review Meetings.
- Facilitating the production and maintenance of the major incident restoration plan.
- Production of major incident progress updates.
- Conduct regular Process Compliance Checks and Quality Reviews to ensure that the process is being followed consistently.
- Escalate any inconsistencies in the monitoring environment with the respect to the monitoring tool configuration, alert thresholds, alert message enrichment and false alerts.
- Discuss operational challenges and constraints in team meetings and with the management to ensure timely resolution.
- Assisting third party vendor who comes for on-site Break fix support
- Analysis and reporting of incident trend data to identify and eliminate root causes.
Requirements:
- Excellent German and English language skills (both written and spoken)
- Knowledgeable in ITIL concepts [Incident Management, Problem Management etc.].
- Should have worked in high pressure work environment and ability to multitask.
- Basic support experience on Windows/Unix Servers, Network Devices, Backup.
- Excellent Verbal and written Communication skills.
- Hands on experience with the following.
- Any alert Monitoring tool BPPM, HP NNM, HP OVO, Solar Winds etc.
- Incident, Problem and change life cycle process
- Any ITSM tool e.g.: Remedy, Service Now etc.
- Generating reports.
What we offer:
- Food vouchers and social benefits package
- Opportunity for career progression
- Young and vibrant team environment
- Competitive salary
- Professional on-boarding and on-going trainings
Are you willing to build up your career with us? – We’ll be happy to receive your resume in English!
- Your personal data is secure with us.
- * Only candidates selected for interview will be contacted
HCLTech is committed to protecting and securing the privacy and confidentiality of the Personal Data which it collects directly or indirectly from you when applying for a job at HCLTech either directly or through a third-party human resources agency. This notice (the “Notice”) outlines and explains how HCL Technologies Limited including its subsidiaries, local employing entities, associates, and affiliated companies [collectively referred to as “HCLTech”, “us,” “our”, or “we”] will process your Personal Data in accordance with applicable privacy legislation(s). Candidate Data Privacy Notice | HCLTech
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