Нови обяви за работа
473 нови обяви за работа
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We are looking for a Partner Support Representative with Dutch and English to join our newest project in the renewable energy sector. Working hybrid in Sofia, Bulgaria, you will be pivotal in providing support via telephone, email, and live chat for ...
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Ъпскил ООД is a recruitment agency ready to go the extra mile to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support. We believe that bei...
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2,170 лв - 3,000 лв / месец (нето) от работодател
Здравей! Присъедини се към екип, който подпомага клиентите на водеща немска компания. Ще бъдеш част от процеси, свързани с активиране на ...
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4,980 лв - 7,680 лв / месец (нето) от работодател
HMG LINKS Ltd is a local multi-sector recruitment company focused on tailor-made solutions for its partners’ human resources needs. We strongly believe in an honest and ethical approach to recruitment. Our Client is looking for a couple of inspire...
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C++ Backend Developer - Sofia If your passion is software development and you: adore coding are proactive, self-directed and love working in team are experienced (at least 3 years) in software development with C++ want to participate in the archite...
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Technical Support Analyst with Spanish (1st line) Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthc...
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Пи Ес Ес Строителство АД е водеща строителна компания с над 20-годишен опит на българския пазар. Реализираме широк спектър от проекти – ж...
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2,330 лв - 3,630 лв / месец (нето) от работодател
Linux системен администратор Ние сме КРЕЗ – утвърдена група от търговски компании с над 20 години успешна история и екип от над 400 служители...
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TEAM LEADER SAP ACCESS (m/f/d) Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole companies of Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion and PreZ...
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ENGINEERING LEAD - ARTIFICIAL INTELLIGENCE (m/f/d) Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group of more than 30 countries in Europe and the US. Our ...
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5,430 лв - 7,680 лв / месец (нето) от работодател
HMG LINKS Ltd is a local multi-sector recruitment company focused on tailor-made solutions for its partners’ human resources needs. We strongly believe in an honest and ethical approach to recruitment. If your passion is Java backend development u...
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Уча.се е водеща EdTech компания в България и лидер в предлагането на иновативни образователни продукти. Развиваме се стремглаво и на междун...
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Кои сме ние? Inter Cars е една от водещите Европейски компании за дистрибуция на резервни части за леки и товарни автомобили. Към момента за н...
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About us The cleversoft Group is a leading provider of cloud-based RegTech solutions for the financial services industry. Headquartered in Munich and with offices worldwide, we support over 1,000 financial institutions in optimizing advisory, compli...
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Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole Schwarz group of more than 30 countries in Europe and the US. Our vision is to be the leading ecosystem for a better l...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
This role reports directly to the Support Team Lead and emphasizes delivering exceptional customer service, ensuring effective problem resolution, and escalating issues when necessary.
What would you be doing?
- Provide assistance in diagnosing, troubleshooting, and answering product inquiries to clients;
- Assist Dealers and Homeowners during and after system installation and commissioning;
- Troubleshoot issues related to installations via phone and email;
- Document all customer interactions in our Customer Relations Management System and ensure follow-up until cases are resolved;
- Escalate complex issues to Team Lead as required;
- Meet group and individual performance metrics, including response times and resolution rates;
- Adhere to Environment, Health, Safety, and Quality Standards and Regulations;
- Handle transactions such as returns and exchanges (RMA’s).
As we highly value our employees, we provide:
- Training of 3 weeks (and quarterly refresher for 2 days) is required to be done in the office;
- Competitive salary;
- Regular working hours scheduled from Monday to Friday;
- Unlimited bonuses from our Refer a Friend program - if you refer friends and they start working with us, it will be beneficial for you;
- Introductory training aimed at enhancing your product assistance skills;
- Additional health insurance and reimbursement for medical and dental services;
- Food vouchers from the first month + corporate discounts;
- Crafting a roadmap for your career progression and growth within a team of seasoned professionals, leveraging the collective strength of sharing experiences;
- Collaborating with friendly, driven, and enthusiastic colleagues to thrive in a positive and enjoyable workplace.
We're in search of innovators who embody the following:
- Prior experience in Customer Support at least 6 months;
- Excellent communication skills in Dutch;
- Good knowledge of English;
- Strong diagnostic and analytical abilities with the capacity to work effectively in a team and under pressure;
- Understanding of customer needs and a proactive approach to problem-solving;
- Strong organizational skills and goal setting.
If you are passionate about renewable energy and have customer support experience, we invite you to apply for this position.
Join our team of positive professionals and contribute to some of the most successful organizations on the planet! It's individuals like YOU that make TTEC an exceptional workplace.
Click on the Apply Online button to let us know about you.
Please send us your CV in English. Only short-listed candidates will be invited for an interview. All documents will be treated with the highest level of confidentiality.
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