Работа Technical Support Specialist в София
23 нови обяви за работа
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2,020 лв - 3,180 лв / месец (нето) от работодател
Human Power BG is an HR agency that offers consultations and recruitment for some of the best companies in Bulgaria. ~~~ Your new workplace: Our Client is a global technology company, with offices in Bulgaria and USA, which focuses on creating and im...
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3,180 лв / месец (нето) от работодател
Our client is a leading BPO company dedicated to providing innovative solutions to top-notch clients. They pride themselves on their commitment to excellence and customer satisfaction. Position Overview: We, as a recruiting agency, are currently se...
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Technical support expert with czech or german and english - standard shifts & hybrid option
Астреа Рикрутмънт Eоодгр. София
2,250 лв - 2,730 лв / месец (нето) от работодател
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that w...
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Unleash Your Passion for Technology! Are you enthralled by cutting-edge gadgets and software? If yes, we have the perfect role for you! As we aim to scale our Sofia service delivery center, we're scouting for Technical Support Specialists to provid...
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2,410 лв - 2,730 лв / месец (нето) от работодател
24/7 1st line Technical Support Agent Sofia/office / 37-40.000 BGN gross/year + 15% bonus Nordic Recruitment & Consulting offers efficient IT and Cyber Security recruitment and business consulting in Bulgaria - and beyond. Having long experience in...
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Company Description Devexperts has been working for nearly two decades consulting and developing for the financial industry. We solve complex technological challenges facing the most well-respected financial institutions worldwide. By becoming a pa...
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Junior Technical Compliance Specialist Company Description Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldw...
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Junior Product Support Specialist with Polish (Oil and Gas Industry) HCLTech is a global technology company, home to 223,400+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI pow...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Your new role: As a Technical Customer Support Engineer you will be responsible for handling customers` requests and driving resolution of cases pertaining mainly to technical issues. Shift work schedule is applied.The Engineer collaborates closely with Product Development, Quality Assurance, Sales and Manufacturing departments. The role reports directly to the Customer Support Manager.
Responsibilities:
- Handles customer requests via e-mail, phone, or chat ensuring that the customer is attended in a timely manner, and that requests are captured accurately;
- Provides technical assistance to security professionals in the areas of installation, configuration and troubleshooting for both - hardware and software solutions;
- Diagnoses and troubleshoots problems, and drives resolution of customer issues from the initial contact to case closure;
- Documents cases and key takeaways and contributes to the development of internal knowledge base to improve our customer service and problem management processes;
- Tests and evaluates pre-released devices developed by M2M Services;
Requirements:
- Bachelor’s degree or equivalent qualification - technical background or electronics;
- Experience in the field of Technical Support, Customer Service, or similar customer-facing role is an advantage;
- Excellent written and spoken communication in English, as well as strong interpersonal skills;
- Outstanding attention to detail, focus on accuracy and analytical approach;
The company offers:
- Join a stable, constantly growing global company;
- Work locally – impact globally. Challenge yourself to grow professionally while having a key role in the execution of international projects;
- Shift work schedule - 24/7 (09:00 - 18:00 / 16:00 - 01:00 + future night shifts);
- Friendly and dynamic working environment;
- A year-end bonus (13th salary);
- Additional premium health insurance package;
- Membership card for a number of sport venues;
- Dedicated free parking slot right in front of the office or public trasport card;
- Network with colleagues over complementary coffee and drinks;
We will contact only approved candidates!
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All data provided by you is protected by the meaning of the Personal Data Protection Law and will be used only for the purposes of this selection.
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Средна заплата за сектора
2,020 лв ~ 3,180 лв / месец
Посочена от работодателя
500 лв / месец
6,000 лв / месец
Служител в бюро за помощ за икт/служителка в бюро за помощ за икт
Служителите в бюрата за помощ за ИКТ предоставят техническо съдействие на потребителите на компютри, отговарят на въпроси или разрешават компютърните проблеми за клиентите по телефон или по електронен път. Те оказват съдействие във връзка с използването на компютърен хардуер и софтуер.
Необходими основни умения
- гарантиране на удовлетвореността на клиентите
- поддържане на информираност за продуктова информация
- намиране на решения на проблеми
- общуване с потребители
- управление на график за задачи
- поддържане на работен архив
Необходими основни знания
- характеристики на продуктите
- изисквания за потребител на ИКТ система
- разбиране на продукта
- характеристики на услугите
Финален преглед
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