Grand Hotel Millennium Sofia embodies an elegant combination of gilded brilliance, innovation, and service at the highest heights. The striking 30-story building includes 400 bright, spacious, and gracefully furnished rooms. Surrounding the spectacular 6-storey atrium, the Millennium Milestone Convention Centre encompasses memorable private gatherings and thought-provoking conferences in its 14 fully equipped multifunctional rooms capable to accommodate 2,000 people. The 3,200 m². Millennium Spa and Wellness Centre welcomes you with a complete range of treatments, therapies, and a 1,500 m². cutting-edge Fitness Centre. The hotel presents 10 restaurants and lounges which will be remarkable for their location, view, interior, and the various culinary experiences they will offer. Among the various dining outlets are a fine dining restaurant and conceptual Mediterranean restaurant, а moon kissed rooftop bar with opening roofs and a lounge on the 30th floor with a 360º view. The hotel's modern design combined with the utmost technology will make it a preferred spot to serve contemporary nomads’ lifestyle. We are looking for a Reservations Agent to join our team. The Reservations Agent will fill a pivotal role in ensuring guest satisfaction through booking guest requests to secure rooms with the property management system in a prompt, courteous and accurate manner to maximize hotel revenues. The Reservations agent will focus on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

Responsibilities:

• Manage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times;
• Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate;
• Produce quotations and written confirmation to all clients
• Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high-quality standards for relationship building
• Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
• Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.
• Set-up proper billing accounts according to Accounting policies.
• Ensure bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.

Requirements:

• Excellent command of Bulgarian and English, both written and spoken. Fluency in other languages will be considered as an advantage
• Advanced telephone skills: freely speak with others using the right tone, clear and professional language
• Strong analytical skills with attention to detail. Demonstrate understanding of key business indicators and competitive trends
• Ability to work under pressure and in multi-tasking environment to balance priorities.
• Excellent computer skills and hotel Property Operating Systems experience
• Be outgoing, incredibly friendly, customer centric, love to smile and have knowledge of the local area

Terms of Employment:

• Permanent contract;
• Competitive package;
• Opportunity to join a team of great professionals (like you);
• Dynamic and friendly work environment.

If you are interested in joining our team, send us your motivation letter and CV in English. Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.