RESERVATIONS AGENT

Reservations Agent serving our Hotel is always working on behalf of our Guests and working with other Team Members. Reservations agent is a key part of our marketing team and works with all the reservation channels within the hotel. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Good organizational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner

As Reservations Agent, you will work with trend data to respond to Guest and customer enquiries so to develop strong relationships and maximize revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate

We expect you to demonstrate the following capabilities and distinctions:

• Excellent knowledge in Clock software
• English is a must
• Experience in working with reservation channels – ADS, GDS
• Previous experience in the Reservations function within the hotel/leisure sector
• Proven sales experience within the hotel/leisure sector

Our offer:

• Good remuneration and a permanent employment contract;
• Provided water and coffee during work;
• Opportunity for career development
• Other additional benefits;
• Work in dynamic environment with a young team.
• Additional health insurance;
• Food stamps;
• Excellent working conditions;

If you match the above mentioned requirements please send us a recent photo and your CV in English. Only suitable candidates will be contacted.