Sofia Balkan Palace Hotel, is an iconic 5-Star landmark in the vivid center of Sofia and is perfectly located in the heart of the city.

We invite you to discover the arising opportunities on the position of Reservation agent.

Requirements:

• Previous relevant experience at least 1 year
• Excellent English - spoken and written
• Excellent computer literacy
• Sociable, organized, easy going and customer satisfaction focused personality
• Opera Hotel Software skills are a plus.

Candidates obligations:

• Responsible for properly handling Hotel reservations – answering incoming phone calls and e-mails of Reservations Department, entering reservations in the Opera Hotel Software, preparing letters of confirmation, monitoring payment terms, etc.
• Daily review of the reservations on the books and arrival reports
• Handling relevant correspondence – via fax, email, third party extranets., etc.
• Ensuring special handling of guests’ requirements and VIP guest
• Assisting Group Reservations
• Supporting Reception
• Meeting with clients to understand their requirements and specifics in order to meet their expectations
• Organizing with guests’ transfer requests
• Following hotel’s pricing policies to maximize revenues.

What is our offer?

• Competitive salary
• International hotel chain career
• Training opportunities
• Free meals in our staff canteen.

Please send your CV in English and a recent photograph. Only the short-listed candidates will be contacted.

The personal data of the candidates is protected regarding the meaning of LPPD.