Работа Remote в София
73 нови обяви за работа
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With more than 17 years of experience in Bulgaria, we deliver tech...
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю C++ Backend Developer - Sofia If your passion is software development and you: adore coding are proactive, self-directed and love working in team are experienced (at least 3 years) in software development with C++ want to participate in the archite...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
.NET Developer - Sofia If you want to work on Software development of monolith and microservices applications in rapidly changing and evolving Telco world. Projects of different scales and business focus Initiatives for other members of our interna...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Akkodis is a global digital engineering consulting company that enables organizations to innovate and accelerate by applying technology to redefine how processes and products are developed, powered and optimized. With deep expertise across AI, data, ...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Java Developer - Sofia If your passion is software development and you: adore coding are proactive, self-directed and love working in team are experienced (at least 2 years) in software development with Java and Java-based frameworks (Spring, Sprin...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Job Description Join us as a Manager Operations – And lead our medical information operations team, oversee the development and dissemination of accurate medical and drug information, ensure compliance with regulatory standards, and support effecti...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Agile Project Manager – Sofia If your passion is Project management in Agile environment and you have the abilities to: Work with the delivery team to develop and agree project scope and objectives Gide the team and product owner in managing prod...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Our team of colleagues in clinical research services are at the forefront of getting cures to market. We bring a high caliber of scientific and clinical expertise to the development of drugs that address the world’s most challenging health concerns...
- Пълно работно време Временна / Сезонна работа Възможност за работа от вкъщи Дистанционно интервю
Agile Business Analyst - Sofia (Maternity Cover) Vivacom, a member of United Group, is a leader in providing high-tech telecommunication services of a new generation - mobile and fixed voice services; high speed broadband internet access through fib...
- Пълно работно време Временна / Сезонна работа Възможност за работа от вкъщи Дистанционно интервю
Agile Business Analyst - Sofia (Maternity Cover) Vivacom, a member of United Group, is a leader in providing high-tech telecommunication services of a new generation - mobile and fixed voice services; high speed broadband internet access through fib...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Solution and Integration Architect – Sofia Vivacom, a member of United Group, is a leader in providing high-tech telecommunication services of a new generation - mobile and fixed voice services; high speed broadband internet access through fiber o...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Video Operations Specialist (Sports & Live Streaming) Discover Your Genius About Genius Sports Genius Sports is on a mission to be the must-have digital sports technology partner for all leagues, sports content providers, sportsbooks and brands. ...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Solution and Integration Architect – Sofia Vivacom, a member of United Group, is a leader in providing high-tech telecommunication services of a new generation - mobile and fixed voice services; high speed broadband internet access through fiber o...
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Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Level 1 Agent with English - Day and Night Shifts
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
- Подходяща и за студенти
- Дистанционно интервю
Пълно описание
Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.
With more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields. We have around 1200 employees in our two office locations and now we are looking for more talents to join us in our mission of engineering a smarter future.
Job Description The objective of a Level 1 Agent is to deliver in-depth End-user support and strive to deliver a high level of resolution upon the first contact with the End-user. Level 1 Agents will use all available knowledge tools and resources, call tracking tools and remote-control software to achieve the defined service level objectives. They are required to quickly diagnose and triage issues, resolve Incidents and/or dispatch to the appropriate Resolution Group. They are expected to deliver a high level of customer satisfaction.
Requirements:
The future is here for the making. Are you ready?
Let’s make the incredible happen.
With more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields. We have around 1200 employees in our two office locations and now we are looking for more talents to join us in our mission of engineering a smarter future.
Job Description The objective of a Level 1 Agent is to deliver in-depth End-user support and strive to deliver a high level of resolution upon the first contact with the End-user. Level 1 Agents will use all available knowledge tools and resources, call tracking tools and remote-control software to achieve the defined service level objectives. They are required to quickly diagnose and triage issues, resolve Incidents and/or dispatch to the appropriate Resolution Group. They are expected to deliver a high level of customer satisfaction.
Responsibilities:
- Handle contacts promptly and professionally and ensure delivery of all SLAs
- Create a Ticket for new contacts into the Ticketing Management Systems
- Identify and resolve Customers’ request, problem or incident using the relevant knowledge base tools and other technical resources
- Operate under close supervision
- Follow best practice ticket management processes, i.e. ensuring tickets owned are handled and updated daily and every effort is made to deliver service levels
- Fully document every ticket as per the internal quality assurance standards
- Participate in all internal meetings and feedback sessions
- Comply with all internal ticket management processes
- Present a positive, effective and flexible contribution to achieving team targets and objectives
- Complete desk specific or ad hoc tasks
- Remain well versed in help desk policies, procedures, standards and documentation
- Protect confidential and sensitive information and materials
- Collaborate with other team members to provide high quality support
- Ensure constant self-development using day to day work, web based training, and any other available tool
- Be available for work at the scheduled shift start time and be logged on the telephone system
- Use correct activity phone codes and demonstrate a responsible approach to these at all times
- Adhere to the telephone login procedures
- Pass Acceptance tests (final test calls)
- Mentor new hires during their incubation period (AILP)
- Support the development or improvement of internal trainings and processes by providing feedback and professional knowledge
Requirements:
Personal Skills:
- Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution
- Excellent time-management skills
- Ability to follow specific processes and procedures
- Team player
- Excellent communication skills, both oral and written
Technical Skills and Experience:
- Computer/IT literacy – comfortable working with Windows operating systems, Microsoft Office Suite, etc.
- B2 level of written and oral English language
- Good analytical and troubleshooting skills
What we offer:
- Competitive remuneration package
- Referral bonus program
- 24 days of annual paid leave
- Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
- Free Psychological Counselling via Green Line and on the spot
- Newborn or newly adopted child bonus
- Food vouchers - 76.69 EUR/month
- Upskilling & reskilling training programs and e-learning hub
- Recognition awards
- Sports cards (partially covered by the employer) and company sports initiatives
- Special company discounts
- Various social and charity initiatives
The future is here for the making. Are you ready?
Let’s make the incredible happen.
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- card_giftcardВаучери за Храна
- shopping_cartОтстъпки/Намаления в Търговски Обекти
- credit_cardБонусова Система
- schoolБезплатни Обучения/Курсове
- airport_shuttleБезплатен Служебен Транспорт
- sports_footballКарта за Спорт
- videogame_assetЗала за Почивки/Забавления
- groupsПартита/Тиймбилдинг
Мнения и оценки от служители
3.1
Добра 
3.3
3.0
3.0
2.9
3.3
2.4
2.3
1.4
1.3
1.9
1.5
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
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