Job Description Join us as a Manager Operations – And lead our medical information operations team, oversee the development and dissemination of accurate medical and drug information, ensure compliance with regulatory standards, and support effective communication with healthcare professionals and stakeholders.

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

What You’ll Do:

• Supervise program staff providing medical/clinical information, utilizing medical/clinical background to participate in, manage, and conduct quality
• review of medical/clinical work.
• Oversee and/or complete development of client reports and procedural documents.
• Maintain thorough program knowledge, with an emphasis on medical/clinical content (where applicable), troubleshoot program issues, monitor and ensure
• compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work.
• Act as liaison between the client, program management and staff for operational issues such as workflow processes, available resources, and new
• initiatives impacting the program.
• Oversee all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and
• curriculum.
• Act as a resource for front line staff for assistance with managing their scope of service.
• May function as the front-line healthcare professional agent to cover services
• including but not limited to answering medical/clinical inquiries (where
• applicable) and documenting contacts, adverse events and product complaints.
• Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations.
• Approve courses of action on salary administration, hiring, corrective action, and terminations.
• Review and approve time records, expense reports, requests for leave, and overtime.

Education and Experience:

• Healthcare Degree is an advantage (Bachelor's Degree in Pharmacy or Nursing. Or Associates Degree in Nursing with 2 years nursing experience)
• Previous experience (comparable to 5+ years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience is an advantage (comparable to at least 1 year).
• Operations Manager experience with people management component (comparable to at least 1 year).
• Contact Center experience
• Excellent skills in English - verbal and written
• Excellent skills in language other than English is considered strong advantage
• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Required Knowledge, Skills, Abilities:

• Strong leadership skills
• Strong attention to detail and organizational skills
• Effective verbal and written communication skills
• Excellent problem solving and analytical skills
• Demonstrated time management skills and multi-tasking skills
• Strong interpersonal and decision making skills
• Ability to coach and train staff
• Ability to work in a team environment and/or independently as needed

What we offer:

• Learning and development programme, ensuring you reach your potential
• Extensive benefits package based around the health and well- being of our employees
• Competitive salary
• Flexible working culture with work- life balance and possibility for remote working
• Collaborative and friendly environment
• Global exposure and opportunity to work on international assignments

Our 4i Values: Integrity – Innovation – Intensity – Involvement If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, submit your application – we’d love to hear from you!