Работа Customer Services Specialist в София
50 нови обяви за работа
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At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our...
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We’re on a bit of a mission at OnProcess, part of Accenture. We are helping the world’s service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital innovation is a game-changer and a n...
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2,000 лв - 2,730 лв / месец (нето) от работодател
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Customer care for a telecommunications project with german or french and english
Астреа Рикрутмънт Eоодгр. София
2,480 лв - 2,730 лв / месец (нето) от работодател
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that w...
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Non-voice support with turkish, dutch, portuguese, french, german or spanish and english - day shift
Астреа Рикрутмънт Eоодгр. София
1,780 лв - 2,640 лв / месец (нето) от работодател
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that w...
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Junior customer experience associate with danish, french, dutch or german and english
Астреа Рикрутмънт Eоодгр. София
2,250 лв - 2,820 лв / месец (нето) от работодател
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that w...
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Направете кариера с HOMEMAX! В успешните фирми рaботят успешни служители! За подпомагане на нашия екип в гр. София, ж.к.Враждебна, търсим анг...
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Fitbit customer support specialist with norwegian and english
Telus International Bulgariaгр. София
*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country If you are excited about health and technology, join our Fitbit Team! As a Fitbit Customer Support Specialist with Norw...
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We are growing! Concentrix works with one of the world's largest Beauty & Wellness brands. In the role of E-commerce Customer Care Advisor you will provide support for a variety of brands and be required to remain knowledgeable on all products as we...
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We are growing! Concentrix works with one of the world's largest Beauty & Wellness brands. In the role of E-commerce Customer Care Advisor you will provide support for a variety of brands and be required to remain knowledgeable on all products as we...
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Outbound Customer Support Specialist with German You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career; Meaningful work in a stable and fast-paced company; Diversity of people, proje...
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2,820 лв - 3,090 лв / месец (нето) от работодател
For one of our best clients - one of the largest and most established companies in Bulgaria in the Customer Service field, we are looking for candidates for the position of Customer Assistant with German and English If you are ambitious, energetic, ...
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We are growing! Our newest client is a genuine company producing innovative microdrinks, microteas, microlyte and microenergy drops. Focused on good health and sustainability, you will enjoy being part of this great team! Feeling excited? Apply and...
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Sesame Online EOOD is a company, working alongside luck. We are an online sports betting and casino platform, the logical extension of the brick-and-mortar Sesame gaming clubs, present on the Bulgarian market for the last 20 years. The advantages tha...
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1,200 лв / месец (нето) от работодател
Служители обслужване на клиенти - 4,6 и 8 часа T MARKET е част от литовската MAXIMA GRUPE, която е лидер в търговията с бързооборотни стоки в Прибалт...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Division Specific Information
Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We run medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.
Discover Impactful Work:
PPD is looking for medical information specialists for its growing Medical Communications department.
Start a career you will enjoy!
Join a team of energetic healthcare professionals supporting one or more pharmaceutical/biotech companies.
As a front-line specialist in our medical information contact center you will represent PPD and the client(s) by providing concise, accurate and non-promotional information regarding the client’s medicinal products or devices to healthcare professionals and patients.
A day in the Life:
· Receiving medical information enquiries through various communication channels and documenting them in the appropriate database
· Triaging and responding to the medical enquiries using client approved resources
· Identifying, capturing, reporting, and following up on adverse events and product complaints in compliance with established timelines and organizational, client and regulatory guidelines
· Maintaining and demonstrating advanced knowledge of project and corporate policies and procedures
· Attending team and client meetings
· Performing assigned peer quality reviews
· Performing other ad-hoc activities according to PPD and client procedures
Education
· A degree in a medical related field or life science degree e.g. Medicine, Pharmacy, Dentistry.
· Fluency in German verbal and written.
· Great communication skills in English
Knowledge, Skills, Abilities
· Capability to efficiently use computer systems (hardware and software)
· Organizational and time management skills
· Attention to detail.
· Customer service oriented - compassionate, empathetic, patient
· Ability to work independently as well as part of a team
· Ability to maintain a positive and professional manner in challenging circumstances.
What we offer:
- Learning and development programme, ensuring you reach your potential
- Extensive benefits package based around the health and well- being of our employees
- Competitive salary
- Flexible working culture with work- life balance and possibility for remote working
- Collaborative and friendly environment
- Global exposure and opportunity to work on international assignments
Our 4i Values: Integrity – Innovation – Intensity – Involvement
If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, submit your application – we’d love to hear from you!
Средна заплата за сектора
2,110 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
300 лв / месец
32,850 лв / месец
Мнения и оценки от служители
Служител, запитвания от клиенти и информация
Служителите за запитвания от клиенти и информация разглеждат жалби и отговарят за поддържането на добри взаимоотношения между дадена организация и нейните клиенти. Те управляват данните по отношение на удовлетвореността на клиентите и ги съобщават.
Необходими основни умения
- гарантиране на удовлетвореността на клиентите
- намиране на решения на проблеми
- извършване на няколко задачи едновременно
- общуване с потребители
- управление на график за задачи
- управляване на конфликтите
Необходими основни знания
- обслужване на клиенти
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
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