Senior Windows Cloud Engineer

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 740,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

The role is open in various locations such as Sofia, Plovdiv, Varna, Ruse and Burgas.

The position will include On-call duties.

We are looking for a Senior Windows Cloud Engineer to join our cloud operations and engineering teams. In this role, you will act as a senior technical authority, providing Level 3 (L3) support for mission-critical Windows Server environments and contributing to the design, stability, and continuous improvement of cloud and hybrid platforms.

You will work hands-on with Windows Server platforms, application-level services, high-availability solutions, automation, monitoring, and network technologies, while serving as an escalation point for complex incidents and mentoring lower support tiers.

To keep it short, below are some key responsibilities:

· Provide Level 3 technical support for mission‑critical Windows Server environments (Windows Server 2016 / 2019 / 2022 / 2025), ensuring high availability, stability, and performance.

· Act as the technical escalation point for L2 engineers, leading the resolution of complex Windows infrastructure, application, and platform issues.

· Administer, maintain, and troubleshoot Active Directory (AD) services, including domain services, Group Policy, authentication, and access‑related issues.

· Design, operate, and support high‑availability solutions using Microsoft Failover Clustering, including clustered application and database workloads.

· Support Microsoft SQL Server (MSSQL) at the application level only, including connectivity, performance troubleshooting from the application perspective, service availability, and integration with Windows and IIS (no database administration or DBA responsibilities).

· Configure, secure, and maintain IIS‑based web applications, including SSL/TLS configuration, application pool tuning, and integration with backend services.

· Develop, maintain, and improve automation and configuration management using Ansible, reducing manual effort and improving consistency across Windows environments.

· Drive automation initiatives across infrastructure and operational processes, including provisioning, configuration, monitoring, and remediation.

· Perform in‑depth root cause analysis for recurring and critical incidents, implementing long‑term corrective and preventive measures to improve platform reliability.

· Participate in incident management, post‑incident reviews, and continuous improvement initiatives, contributing to higher service quality and operational excellence.

· Collaborate closely with cloud, application, infrastructure, and security teams to design, improve, and optimize Windows‑based solutions.

· Create and maintain technical documentation, runbooks, and operational procedures to support knowledge sharing and operational maturity.

· Implement, maintain, and enhance monitoring and alerting using Zabbix, proactively identifying issues and reducing service disruptions.

· Manage and troubleshoot traffic management and load balancing solutions, with NetScaler experience considered a strong plus.

· Support and collaborate on network security and firewall configurations, with hands‑on experience in Palo Alto and/or Clavister environments considered a plus.

Requirements and technical knowledge:

· Windows Server administration: 2016 / 2019 / 2022 / 2025

· Active Directory (AD) and Group Policy

· Microsoft Failover Clustering

· IIS administration and troubleshooting

· MSSQL (application‑level support only)

· Ansible for automation and configuration management

· Strong focus on automation and operational efficiency

· Monitoring and alerting with Zabbix

· NetScaler (nice to have)

· Palo Alto or Clavister firewall experience (nice to have)

· Kubernetes (K8s) exposure ( nice to have)

The Rest of the qualities, you know them:

· Fluent in English, both verbal and written.

· Excellent communication skills and ability to collaborate effectively within a team.

Benefits:

· Certification

· Career Counselling

· 25 day paid vacation

· Flexible home office policy

· Options to buy shares

· Luxury health & dental insurance

· Food vouchers

· Multisport cards

· Employee Assistance Program