1,960
Работа Customer Support Lead
102 нови обяви за работа
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Team Lead with German As a Team Lead, you will manage and motivate a team of German speaking customer advisors, ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to te...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Team Lead with German As a Team Lead, you will manage and motivate a team of German speaking customer advisors, ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to te...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Подходяща и за кандидати с малък или без опит
We are looking for a Partner Support Representative with French and English to join our newest project in the renewable energy sector. Working hybrid in Sofia, Bulgaria, you will be pivotal in providing support via telephone, email, and live chat for...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Подходяща и за кандидати с малък или без опит
We are looking for a Partner Support Representative with Italian and English to join our newest project in the renewable energy sector. Working hybrid in Sofia, Bulgaria, you will be pivotal in providing support via telephone, email, and live chat fo...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Подходяща и за кандидати с малък или без опит
We are looking for a Partner Support Representative with Spanish and English to join our newest project in the renewable energy sector. Working hybrid in Sofia, Bulgaria, you will be pivotal in providing support via telephone, email, and live chat fo...
- Пълно работно време Постоянна работа
Channel Marketing Activation Executive ABOUT YOUR NEW ROLE: As a Channel Marketing Activation Executive, you will play a key role in translating national marketing strategies into customer-focused in-store activation plans. Reporting to the Nationa...
- Пълно работно време Постоянна работа
Front Office Team Leader Empower your dreams with Hyatt! We are Hyatt Regency Sofia family, and we are more than just a place to work – a multinational environment with purpose of care for people so they can be their best. Hyatt Regency Sofia fa...
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Company Description Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automati...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
Team Lead with English As a Team Lead, you will manage and motivate a team of professionals ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to team members to achiev...
- Пълно работно време Постоянна работа
Grove Global Consult is a premier consulting and recruitment agency providing strategic services to the private business sector worldwide. We are seeking a highly professional and skilled Technical Support Specialist to join our esteemed client’s ...
- Пълно работно време Постоянна работа
Grove Global Consult is a premier consulting and recruitment agency providing strategic services to the private business sector worldwide. We are seeking a highly professional and skilled Technical Support Specialist to join our esteemed client’s ...
- Пълно работно време Постоянна работа
Our company is a global-scale gaming manufacturer with headquarters in Bulgaria and representative offices in Europe, Africa, Asia and North, Central and South America. The company’s focus is the development, production, sales and technical support...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Team Lead with German
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
- Дистанционно интервю
Пълно описание
Team Lead with German
As a Team Lead, you will manage and motivate a team of German speaking customer advisors, ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to team members to achieve strategic goals.
Spirit of the role:
Manage, coach, lead, and motivate a team of customer advisors/agents, ensuring all adhere to company policies and procedures.
Get trained on team’s scope of work to ensure a very good understanding of the processes.
Act as an escalation point for client and team members.
Conduct performance reviews, providing feedback based on quality assessments.
Oversee real-time activity and agent productivity and assist in the preparation and implementation of operational plans.
Communicate organizational and departmental strategy requirements in briefings and team meetings.
Drive performance and work with underperformers to achieve agreed KPIs, identifying and addressing any compliance gaps.
Run NPS analysis and report KPI gaps to Operations Managers, focusing on individual and team performance.
Address any people issues and provide support to team members on both people and process related questions.
What will make you stand out:
Advanced proficiency in German (B2) and medium proficiency in English;
Proven work experience of at least 4+ years as a Customer Service Team Lead or similar role in complex business contexts;
Ability to present value-added solutions to customers;
Time management skills to achieve goals while maintaining discipline and strict compliance;
Experience in a multi-system environment;
Excellent knowledge of management methods and techniques;
Working knowledge of customer service software, databases, and CRM tools;
Strong client-facing and communication skills;
Customer service-oriented, with the ability to exceed customer expectations;
Excellent written and verbal communication skills, with the ability to communicate at all levels of management;
Excellent organizational skills and a detail-oriented approach to problem-solving;
Passion for ensuring success within the company's culture of excellence and commitment to quality and customer service;
Experience in the Telco industry would be an advantage.
Just a part of the reasons to bring your career here:
25 days annual holiday
Opportunities for career progression
Hybrid workplace
Flexible benefits
Home office equipment
Options to buy company shares
Luxury health &dental Insuarance
Food Vouchers
Multisport cards
Employee assistance program
Bonus for special occasions
Free language courses
As a Team Lead, you will manage and motivate a team of German speaking customer advisors, ensuring adherence to company policies and operational plans. You will conduct performance reviews, drive KPIs, and provide support to team members to achieve strategic goals.
Spirit of the role:
Manage, coach, lead, and motivate a team of customer advisors/agents, ensuring all adhere to company policies and procedures.
Get trained on team’s scope of work to ensure a very good understanding of the processes.
Act as an escalation point for client and team members.
Conduct performance reviews, providing feedback based on quality assessments.
Oversee real-time activity and agent productivity and assist in the preparation and implementation of operational plans.
Communicate organizational and departmental strategy requirements in briefings and team meetings.
Drive performance and work with underperformers to achieve agreed KPIs, identifying and addressing any compliance gaps.
Run NPS analysis and report KPI gaps to Operations Managers, focusing on individual and team performance.
Address any people issues and provide support to team members on both people and process related questions.
What will make you stand out:
Advanced proficiency in German (B2) and medium proficiency in English;
Proven work experience of at least 4+ years as a Customer Service Team Lead or similar role in complex business contexts;
Ability to present value-added solutions to customers;
Time management skills to achieve goals while maintaining discipline and strict compliance;
Experience in a multi-system environment;
Excellent knowledge of management methods and techniques;
Working knowledge of customer service software, databases, and CRM tools;
Strong client-facing and communication skills;
Customer service-oriented, with the ability to exceed customer expectations;
Excellent written and verbal communication skills, with the ability to communicate at all levels of management;
Excellent organizational skills and a detail-oriented approach to problem-solving;
Passion for ensuring success within the company's culture of excellence and commitment to quality and customer service;
Experience in the Telco industry would be an advantage.
Just a part of the reasons to bring your career here:
25 days annual holiday
Opportunities for career progression
Hybrid workplace
Flexible benefits
Home office equipment
Options to buy company shares
Luxury health &dental Insuarance
Food Vouchers
Multisport cards
Employee assistance program
Bonus for special occasions
Free language courses
Социални Придобивки
- card_giftcardВаучери за Храна
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Средна заплата за сектора
1,960 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
50 лв / месец
максимална
38,600 лв / месец
Мнения и оценки от служители
2.6
Средно добра 
2.6
2.1
2.2
2.7
2.3
3.2
3.0
2.5
1.8
2.4
2.3
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.