Front Office Team Leader

Empower your dreams with Hyatt!

We are Hyatt Regency Sofia family, and we are more than just a place to work – a multinational environment with purpose of care for people so they can be their best.

Hyatt Regency Sofia family is expanding and happy to offer all candidates, the following opportunities:

• Local and International development opportunities
• 12 complimentary room nights yearly at any Hyatt property round the world
• Free medical checks on yearly basis
• Multinational team environment
• Variety of monthly benefits
• Regular cross exposure within Hyatt properties round the world
• Additional payment for night working and working on holidays
• Company clothing
• Free meal and drinks during shift
• Free parking for the employees

About the role:

Reporting directly to the Assistant Manager – Front Office the Team Leader will be responsible for the day to day running of the front office operations. He/she will oversee all the front office operations including managing employees, ensuring product and service standards are met to implement and maintain procedures for maximum operating efficiency and guests’ satisfaction.

Daily tasks:

• Meet guests and ensure his/her team provides excellent service and continually strives to exceed expectations
• Supervise and perform all front office services by making sure that these services are available and carried out with utmost efficiency
• Lead, develop and support the associates in the team
• Coach employees in customer service to achieve maximum guest satisfaction
• Maintain positive guest and colleague interactions with good working relationship
• Ensure that service and other standards are adhered to
• Ensure that the team is trained in product knowledge, all hotel facilities and activities
• Ensure that front office employees work in a supportive and flexible manner with other departments
• Ensure that the highest possible standard of personal hygiene, dress, appearance and conduct are met
• Responds to changes in the front office functions as dictated by the industry, company and hotel

What we expect from you:

• Successful track record and experience in front office operations
• Service and guest satisfaction-oriented personality
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leadership skills, effective communication, and effectiveness in providing exceptional customer service
• Must have excellent organizational, interpersonal and administrative skills
• Must be an advanced user of MS Office programs. Having Opera or other hospitality systems knowledge will be an advantage
• Fluent Bulgarian language
• Excellent spoken and written English is essential for this role

If you are a dynamic, sociable and ambitious person who is looking to join a fun and vibrant team, then we would like to meet you.

Please send your resume, only the short listed candidates will be contacted.