Our company is a global-scale gaming manufacturer with headquarters in Bulgaria and representative offices in Europe, Africa, Asia and North, Central and South America. The company’s focus is the development, production, sales and technical support of a diverse range of products. Our company has achieved worldwide recognition for its high-standard portfolio, preferred by both casino operators and players for its impeccable quality, outstanding design and top-notch technology.

We believe that if the work is not fun, you are not playing in the right team! We encourage teamwork, a positive approach, and transparency.

For our Technical Support Division, we are currently looking for motivated people to become part of our team.

Responsibilities:

• Manage ongoing and new projects within the Technical Support Division – from planning through implementation to continuous improvement;
• Responsible for the training and development process of personnel in the Technical Support Division;
• Identify opportunities for process improvements and propose clear solutions;
• Collaborate with technical and customer service teams to enhance efficiency and service levels;
• Support the implementation of digital tools and new approaches to technical support;
• Deliver regular reports, analyses, and project status updates to senior management of the Technical Support Division;
• Lead the strategic planning of the department’s future activities and improvements;
• Monitor key KPIs and implement optimization strategies;
• Lead, motivate, and develop team members to ensure high engagement and performance;
• Collaborate closely with technical and commercial teams, as well as international partners;
• Manage and develop teams through mentorship, task distribution, and strategic planning;
• Plans, organizes, controls, and coordinates the activities for the implementation of the trainings planned in the Division;
• Manages the Onboarding Program for new employees and monitors its effectiveness;
• Creates and maintains training materials and resources;
• Measures the effectiveness of the trainings through analysis of results and feedback from participants;

Monitors trends and good practices in the field of training and introduces innovative approaches;

Requirements:

• University degree in Engineering, Business Administration, or a related field, relevant to the technical nature of the role and the projects managed;
• Minimum of 3 years of experience as a Project Manager with a strong focus on process improvement and team coordination;
• Minimum of 3 years of experience at a management level in the field of training and development;
• Demonstrated ability to lead teams and manage complex projects;
• Background in technical support, service operations, or industrial manufacturing is an advantage;
• Proven experience in full-cycle project management (end-to-end);
• Strong communication, planning, and organizational skills;
• Ability to quickly understand technical topics and the operational specifics of various departments;
• Excellent command of English – written and spoken;

What we offer:

• You will have the opportunity to work in a developing company with international experience;
• You will have an excellent package for remuneration and social benefits - additional health insurance, luxury package, annual bonus for achieved results, Multisport card, social policies to support the family, telemedicine, corporate discounts, team building, and social events;
• You will develop in a positive, encouraging working atmosphere;
• You will be part of a close-knit team oriented towards achievements, but also with a lot of creative energy, both for work and for fun;
• You will achieve a balance between professional and personal life;

Location: Sofia, 2 Parva Balgarska Armia Str., NPZ Voenna Rampa.