Работа Technical Support Specialist
140 нови обяви за работа
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Position Overview In this role, you will help customers successfully transition from legacy platforms to Cloud solutions and resolve technical issues through phone, email, and chat support. Full-time position. Hybrid working model (3 days per week in...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за кандидати с малък или без опит
Akkodis is a global digital engineering consulting company that enables organizations to innovate and accelerate by applying technology to redefine how processes and products are developed, powered and optimized. With deep expertise across AI, data, ...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
ABOUT US: Bulwork, Bulgaria's first IT Recruitment agency, brings 25 years of excellence and industry expertise. The company has built a strong reputation for delivering high-quality services to both clients and candidates. We value each candidate...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за кандидати с малък или без опит
ABOUT US: Bulwork, Bulgaria's first IT Recruitment agency, brings 25 years of excellence and industry expertise. The company has built a strong reputation for delivering high-quality services to both clients and candidates. We value each candidate...
- Пълно работно време Постоянна работа Дистанционно интервю
Technical Support Specialist with Polish and English (Renewable Energy) *All interviews will be conducted remotely (online or by phone). Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer ex...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge to drive purpos...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Подходяща и за кандидати с малък или без опит
About the Job The objective of a Level 1 Agent is to deliver in-depth End-user support and strive to deliver a high level of resolution upon the first contact with the End-user. Level 1 Agents will use all available knowledge tools and resources, ca...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Akkodis is a global digital engineering consulting company that enables organizations to innovate and accelerate by applying technology to redefine how processes and products are developed, powered and optimized. With deep expertise across AI, data, ...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge to drive purpos...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Akkodis is a global digital engineering consulting company that enables organizations to innovate and accelerate by applying technology to redefine how processes and products are developed, powered and optimized. With deep expertise across AI, data, ...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Akkodis is a global digital engineering consulting company that enables organizations to innovate and accelerate by applying technology to redefine how processes and products are developed, powered and optimized. With deep expertise across AI, data, ...
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Technical Support Specialist with German or Dutch or Spanish or Hungarian
Астреа Рикрутмънт Eоодгр. София
2,430 лв - 2,730 лв / месец (нето) от работодател Пълно работно време Постоянна работа Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into ...
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Technical Support Specialist with English and German/Dutch/Swedish (Renewable Energy)
Pontica Solutionsгр. София
Пълно работно време Постоянна работа Technical Support Specialist with English and German/Dutch/Swedish (Renewable Energy) *All interviews will be conducted remotely (online or by phone). Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovati...
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Akkodis is a global digital engineering consulting company that enables organizations to innovate and accelerate by applying technology to redefine how processes and products are developed, powered and optimized. With deep expertise across AI, data, ...
- Пълно работно време Постоянна работа Дистанционно интервю
Technical Support Specialist with French *All interviews will be conducted remotely (online or by phone). Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our ...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Level 1 Technical Support Specialist (English)
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
Пълно описание
Position Overview In this role, you will help customers successfully transition from legacy platforms to Cloud solutions and resolve technical issues through phone, email, and chat support. Full-time position. Hybrid working model (3 days per week in-office required). Working hours: 09:00 - 18:00, Sofia time. What you will do
What we require
What we offer
Who we are We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.
Work in a place where you matter – apply now!
- Proactively contact customers, end users, partners, resellers, and distributors regarding the End-of-Life (EOL) of the existing product.
- Schedule and coordinate migration appointments with business customers.
- Perform Cloud-to-Cloud migrations by using a dedicated Migration Tool.
- Ensure customers maintain uninterrupted access to their spaces and access control systems.
- Monitor migration progress and verify successful completion.
- Utilize an AI-powered Fail Check Tool to identify potential migration issues, particularly for larger customer environments.
- Escalate failed or complex migrations to the Level 3 Support team, who collaborate directly with software developers to resolve technical issues.
- Coordinate rollback activities when necessary, restoring the previous version until the migration issue is resolved.
What we require
- Previous experience in Technical Support/Troubleshooting, Cloud solutions or SaaS products.
- C1 level of English language proficiency in both verbal and written form.
- Prior experience with platform or product migrations is considered an advantage.
- Knowledge of Cloud-based products, migration platforms, and support tools is an advantage.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Ability to effectively support customers through phone, email, and chat channels.
- Customer-focused mindset with a proactive and solution-oriented approach.
- Strong sense of ownership, accountability, and attention to detail.
- Ability to collaborate effectively across teams and support levels.
What we offer
- Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
- Home office allowance
- 25 days paid annual leave
- Additional health insurance
- 102.26 EUR Food vouchers
- Public transportation card
- Multisport / Coolfit card
- Opportunity for flexibility with a hybrid working model
- Employee Assistance Program (Mental Health, Legal & Financial Counselling)
- Language training opportunity
- Brand new modern office premises in a class A Business building
- Employee referral program
- Fresh fruits in the office
- Training and mentorship programs
- Access to over 15,000 LinkedIn Learning courses to assist in your development
Who we are We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.
Work in a place where you matter – apply now!
Средна заплата за сектора
2,540 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
500 лв / месец
максимална
327,650 лв / месец
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
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