Technical Support Specialist with English and German/Dutch/Swedish (Renewable Energy)

• *All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Join the world of cutting-edge energy solutions, where advanced storage, smart inverters, and EV chargers unite to drive efficiency, sustainability, and a low-carbon future for homes and businesses.

What you will do in this role:

• Oversee troubleshooting, hotline support, and service escalations via email and phone.
• Provide remote troubleshooting for C&I and residential energy storage products.
• Conduct diagnostics and repair system faults efficiently.
• Support installers and customers with technical inquiries and service requests.
• Travel across Bulgaria to customer sites, solar plants, and energy storage installations to provide on-site troubleshooting, diagnostics, commissioning support, and technical assistance. Occasional international travel within Europe may be required as the business expands and new projects are developed.
• Maintain detailed service records and reports.
• Ensure a high level of customer satisfaction and service efficiency.
• Travel across Bulgaria to customer sites, solar plants, and energy storage installations to provide on-site troubleshooting, diagnostics, commissioning support, and technical assistance. Occasional international travel within Europe may be required as the business expands and new projects are developed.

What skills are needed:

• Fluency in German, Dutch or Swedish (C1) and English (B2).
• Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field.
• 2+ years of experience in technical support, troubleshooting, or field engineering.
• Hands-on experience with battery storage, solar, or power electronics.
• Strong customer service and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proficiency in relevant software & CRM tools.

What we offer:

• An attractive remuneration. Referral bonuses.
• Standard working hours, Monday-Friday.
• Work in a premium Class A office space with all the amenities you need to thrive in Sofia or Varna. Begin your role on-site, with the possibility of transitioning to a hybrid model after the probation period.
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Digital Food Vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.