About the Job

The objective of a Level 1 Agent is to deliver in-depth End-user support and strive to deliver a high level of resolution upon the first contact with the End-user. Level 1 Agents will use all available knowledge tools and resources, call tracking tools and remote-control software to achieve the defined service level objectives. They are required to quickly diagnose and triage issues, resolve Incidents and/or dispatch to the appropriate Resolution Group. They are expected to deliver a high level of customer satisfaction.

Responsibities:

• Handling Business Clients Technical requests
• Focusing on customer expectations and satisfaction
• Analyzing clients' problems and providing relevant solutions
• Collaborating with other team members to provide high-quality support

Requirements:

• Fluent in Czech, confident in English
• Proficient in Microsoft Office
• Willing to communicate with business customers
• Willing to work during weekends
• Interested in resolving technical issues
• Education in a relevant field

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 77 EUR /month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

The future is here for the making. Are you ready? Let’s make the incredible happen.