4,110
Работа Tester в София
86 нови обяви за работа
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Пълно работно време Постоянна работа Дистанционно интервю As a Sales Ops Quality Analyst with Romanian, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and...
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset class...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю
Our client is a German product company striving to be a dependable technology partner to the retail businesses it empowers. They provide a wide range of expertise in all areas of IT – from classic software development and IT consulting to AI applic...
- Пълно работно време Постоянна работа
HMG LINKS Ltd is a local multi-sector recruitment company focused on tailor-made solutions for its partners’ human resources needs. We strongly believe in an honest and ethical approach to recruitment. We are looking for a Quality Assurance Specia...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
SENIOR DEVOPS ENGINEER WITH GOLANG (m/f/d) Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole companies of Schwarz Group, which includes Lidl, Kaufland, Schwarz Produkt...
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Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult...
- Пълно работно време Постоянна работа Дистанционно интервю
Cloud DevOps Engineer You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career; Meaningful work in a stable and fast-paced company; Diversity of people, projects, and platforms; A suppo...
- Пълно работно време Постоянна работа Дистанционно интервю
DevOps Engineer You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career; Meaningful work in a stable and fast-paced company; Diversity of people, projects, and platforms; A supportive,...
- Пълно работно време Постоянна работа
P3 Bulgaria is a fast-growing company, part of the German P3 Group. We develop robust and innovative engineering solutions, following the full project lifecycle and the latest technology standards. We empower worldwide leaders to operate sustainably ...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Подходяща и за кандидати с малък или без опит
Sopra Steria, a major technology company in Europe with 56,000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. At Sopra Steria, we firmly believe digital technology can create opportuniti...
- Пълно работно време Постоянна работа
About us The cleversoft group is a leading provider of cloud-based RegTech solutions for the financial services industry. The company is headquartered in Munich and has offices in Amsterdam, The Hague, Frankfurt, Luxembourg, Sofia and Sevilla. The c...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
SENIOR DEVOPS ENGINEER WITH GOLANG (m/f/d) Make an amazing climb in your career in an international team of experts. Our company provides technological services for the whole companies of Schwarz Group, which includes Lidl, Kaufland, Schwarz Produkt...
- Пълно работно време Стаж Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Telebid Pro is a software product-oriented company with considerable experience in the development of specialized business systems and software. Our mission is focused on adding value to our clients' business goals by consulting, designing, integrati...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи
As a Sales Ops Quality Analyst with German, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and d...
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Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
As a Sales Ops Quality Analyst with Romanian, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and driving continuous improvement initiatives to enhance agent performance and operational efficiency. The Quality Analyst Resource will work closely with delivery, Delivery excellence, capability development and transformation teams to foster a culture of excellence and innovation.
Key Responsibilities:
· Complete quality audits of agent transactions each month per agreed schedule.
· Provide timely, relevant, and possibly sensitive feedback to agents and their team manager.
· Create and complete Quality Assurance reports and distribute them to stakeholders.
· Analyze quality results and provide training, process, and quality improvement recommendations.
· Participate in internal and external client meetings regarding quality processes, the quality form, or quality improvement initiatives.
· Participate in and/or manage monthly calibration sessions with internal stakeholders and/or the client.
· Improve agent performance through the completion of side-by-side coaching.
· Maintain all quality assurance metrics.
Requirements:
· At least 2 years+ of experience in Quality Auditing.
· Minimum Romanian Language Level of B2.
· Excellent communication skills.
· Good analytical thinking.
· Experience in quality auditing.
· Strong communication and interpersonal skills.
· Attention to detail and a high level of accuracy in work.
· Ability to work independently and as part of a team.
Key Responsibilities:
· Complete quality audits of agent transactions each month per agreed schedule.
· Provide timely, relevant, and possibly sensitive feedback to agents and their team manager.
· Create and complete Quality Assurance reports and distribute them to stakeholders.
· Analyze quality results and provide training, process, and quality improvement recommendations.
· Participate in internal and external client meetings regarding quality processes, the quality form, or quality improvement initiatives.
· Participate in and/or manage monthly calibration sessions with internal stakeholders and/or the client.
· Improve agent performance through the completion of side-by-side coaching.
· Maintain all quality assurance metrics.
Requirements:
· At least 2 years+ of experience in Quality Auditing.
· Minimum Romanian Language Level of B2.
· Excellent communication skills.
· Good analytical thinking.
· Experience in quality auditing.
· Strong communication and interpersonal skills.
· Attention to detail and a high level of accuracy in work.
· Ability to work independently and as part of a team.
Социални Придобивки
- card_giftcardВаучери за Храна
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Средна заплата за сектора
4,110 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
650 лв / месец
максимална
10,000 лв / месец
Мнения и оценки от служители
2.6
Средно добра 
2.6
2.1
2.2
2.7
2.4
3.2
3.0
2.5
1.8
2.4
2.3
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.