1,510 
Работа Team Leader в София
147 нови обяви за работа
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Пълно работно време Постоянна работа Supervisor - Corporate Credit Risk Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthc...
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Пълно работно време Постоянна работа Възможност за работа от вкъщи Дистанционно интервю Why Ingram Micro? Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products ...
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Description About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelle...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Description About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelle...
- Пълно работно време Постоянна работа
Quality House Ltd. is looking to hire a Senior Quality Assurance Engineers experienced both in test automation as well as manual testing. As advantage will be considered experience as a team leader, test manager, etc. Job Summary The Senior QA Engin...
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Postbank has over 30-years’ presence as one of the leaders in Bulgaria’s banking sector. The bank is a decisive factor in innovation, in shaping the country’s banking trends in recent years and award-winning for its innovation. For our Divisio...
- Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Customer Support Agent with English - Mixed Shifts About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the ...
- Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Customer Support Agent with French and English About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, ...
- Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Customer Support Agent with Italian and English Description About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiari...
- Пълно работно време Постоянна работа Възможност за работа от вкъщи Подходяща и за студенти Дистанционно интервю Подходяща и за кандидати с малък или без опит
Job function ITP Location: Sofia, BG Country/Region: BG Together we keep everyday life moving to build a better tomorrow. Ready to dive into the world of international finance operations? As a Junior Invoice Processing Specialist at Hiab, you'll pl...
- Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Customer Support Agent with Indonesian and English About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the ...
- Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Customer Support Agent with French and English About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, ...
- Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Customer Support Agent with Polish and English About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, ...
- Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Customer Support Agent with Japanese and English About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK...
- Пълно работно време Постоянна работа Подходяща и за студенти Подходяща и за кандидати с малък или без опит
Customer Support Agent with Chinese - email and chat only Description About Us: Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has ...
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Пълно описание
Supervisor - Corporate Credit Risk
Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Join a global leader in digital payments and e-wallet solutions, trusted by millions of users worldwide. Our client is at the forefront of financial technology, shaping the future of secure and convenient online transactions.
Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Join a global leader in digital payments and e-wallet solutions, trusted by millions of users worldwide. Our client is at the forefront of financial technology, shaping the future of secure and convenient online transactions.
Key responsibilities:
- Oversee daily operations and ensure team KPIs and SLAs are consistently met.
- Support the Team Leader by managing team schedules, capacity planning, and attendance.
- Conduct regular 1:1s, coaching sessions, and performance reviews.
- Monitor quality and productivity, providing feedback and corrective actions as needed.
- Drive a culture of accountability, teamwork, and continuous improvement.
- Collaborate with internal teams to resolve operational issues and support escalations.
- Maintain process documentation and support compliance with regulatory and client standards.
- Identify areas for operational efficiency and support the implementation of improvements.
- Foster an engaging and supportive team environment.
- Proven experience as a Supervisor in a BPO environment or within a FinTech company.
- Experience working with FinTech or financial services accounts, especially in risk, compliance, or KYB functions.
- Fluency in English.
- Familiarity with regulatory frameworks and evolving compliance requirements in the FinTech industry.
- Strong organizational and time management skills, with the ability to manage shifting priorities.
- Excellent written communication for documentation and internal reporting.
- Demonstrated ability to coach and develop team members in a fast-paced setting.
- Strong problem-solving and analytical thinking.
- A proactive, results-driven mindset with a focus on execution and continuous improvement.
- Collaborative and adaptable, with a strong sense of ownership and leadership.
- An attractive remuneration + annual appraisal review. Referral bonuses.
- Standard working hours Monday-Friday.
- On-site work in our Sofia office with the option for a hybrid model after probation period.
- 20 days of paid leave per year + 5 additional + 2 days off for volunteering.
- Full training provided.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Digital food vouchers.
- Open-minded management team promoting innovation, and personal and professional development.
- Permanent employment; full-time.
Средна заплата за сектора
1,510 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
600 лв / месец
максимална
2,250 лв / месец
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