Работа Customer Care Specialist
63 нови обяви за работа
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Sesame Online EOOD is a company, working alongside luck. We are an online sports betting and casino platform, the logical extension of the brick-and-mortar Sesame gaming clubs, present on the Bulgarian market for the last 20 years. The advantages tha...
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2,020 лв - 2,170 лв / месец (нето) от работодател
Work from ANY PLACE you desire in Bulgaria! Looking to build a career but also have the flexibility and the ability to maintain or build a social life…? CHECK this out! Trust me it is an amazing opportunity! Your responsibilities will include: Pr...
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Консултант обслужване на потребители с немски, турски или английски език
Астреа Рикрутмънт Eоодгр. София
1,710 лв - 2,640 лв / месец (нето) от работодател
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Присъедини се към Sutherland и работи от вкъщи! Sutherland: Световен лидер в управлението на клиентското преживяване от над 37 години! С иновативни ...
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Присъедини се към Sutherland и работи от вкъщи! Sutherland: Световен лидер в управлението на клиентското преживяване от над 37 години! С иновативни ...
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Присъедини се към Sutherland и работи от вкъщи! Sutherland: Световен лидер в управлението на клиентското преживяване от над 37 години! С иновативни ...
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We are looking for Fitbit Customer Support Specialist with Spanish and English to join our team! You are passionate about fitness! You want to make others enthusiastic about a healthy lifestyle! You want to help people to transform their lives into...
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If you are excited about health and technology, join our Fitbit Team! As a Fitbit Customer Support Specialist with French, you will be part of a great team and will: Help our users with any issues they might have via tickets or calls Provide solut...
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Danish speaking customer support specialist - work from anywhere in bulgaria
Telus International BulgariaDo you love pets? Do you dream to work for the well-being of the animals? If your answer is YES – join the leader in the CX (Customer Experience) industry TELUS International Bulgaria! As a Danish Speaking Customer Support Specialist you will be ...
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Are you ready to take the next step in your career and to achieve your next challenge? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS International Bulgaria! As a Customer Support Representative with Danish a...
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Сътрудник обслужване на клиенти (на пълно и непълно работно време)
Метро Кеш Енд Кери България Eоодгр. София
Партньор на професионалисти - това е мотото на МЕТРО Кеш енд Кери. Целта ни е да удовлетворяваме нуждите на нашите клиенти и за да я пости...
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Асистент клиентско обслужване с немски и английски език - (с или без опит) пон-петък
Баб Консулт Eоодгр. София
2,820 лв - 3,090 лв / месец (нето) от работодател
,,БАБ Консулт'' ЕООД е лицензирана агенция за подбор и консултиране на персонал (регистрационен номер 3051/2020 г.) в Агенцията по заетостта, к...
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We keep growing! Our brand-new client is a science-led global healthcare company with a special purpose to improve the quality of human life by helping people do more, feel better а live longer. Looking for a job where you can really help people? ...
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We are growing! Our brand-new client operates the world’s largest and most open electric vehicle charging network. They also design, build and support the technology that powers it. Your typical day: As a representative of the company, you will b...
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We have a new Work From Home opportunity for you! Do you speak German on a good level (B2/C1)? Do you have good knowledge of English? Then you could be the perfect match for us! As we are constantly growing, we’re looking for German speaking su...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
We are looking for Customer Support Team Lead with Spanish
Responsibilities:
Leadership and Team Management: Lead, mentor, and manage a diverse customer support team to ensure they provide the highest quality of service. Develop and oversee training programs to enhance team skills and knowledge.
Strategic Planning: Develop and implement strategic plans to enhance customer support operations, including setting and monitoring KPIs, improving customer satisfaction levels, and reducing response times.
Process Optimization: Continuously assess and improve customer support processes and procedures to ensure efficiency and effectiveness. Implement best practices in handling customer inquiries, complaints, and feedback.
Customer Engagement: Oversee all customer support channels, including phone, chat, and email, ensuring customers receive timely and accurate assistance. Escalate complex issues as necessary and follow through to resolution.
Compliance and Verification: Ensure compliance with industry regulations, including conducting first-level verification of customers based on provided documents. Work closely with the compliance department to adhere to all legal and regulatory requirements.
Cross-Departmental Collaboration: Liaise with other departments, such as Marketing, Compliance, and IT, to ensure a cohesive approach to customer satisfaction and operational excellence.
Reporting and Analysis: Provide regular reports on customer support metrics, insights, and trends to senior management. Use data to drive decisions and improvements in the customer support area.
Qualifications:
- Bachelor’s degree in Business Administration, Communications, or related field.
- 3+ years of experience in customer support, with at least 1 year in a managerial role, preferably within the online casino and sportsbook industry.
- Proficient in Spanish and English; additional languages are a plus.
- Strong understanding of the Latin American market and cultural nuances.
- Proven ability to develop and manage customer support processes and teams.
- Exceptional leadership qualities with a focus on team development and empowerment.
- Ability to work in shifts and adapt to a flexible working schedule.
- Excellent communication, problem-solving, and decision-making skills.
- Prompt and fair selection process;
- Competitive monthly remuneration;
- Additional benefits (food vouchers, additional health insurance, sports cards, etc.);
- Trainings, celebrations, team-buildings, fresh fruits and beverages, relax area;
- Reward and recognition program;
- Positive and professional working environment;
- Great new office, 115z Tsarigradsko shose Blvd.
The documents submitted by you will be treated in the strictest confidentiality, according to the PDPA.
Средна заплата за сектора
2,100 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
300 лв / месец
32,850 лв / месец
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