Customer Support Agent with Chinese - email and chat only

Description

About Us:

Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelles, Singapore, Bulgaria, Estonia, the United States and Japan. Plus500 Bulgaria is an integral part of the Plus500 global family, considered as the operations center of the group.

Our Sofia office, located in the modern Capital Fort Building, houses over 200 talented and passionate team members. We pride ourselves on providing one of the best office environments in Bulgaria, fostering a cozy, friendly, and supportive yet professional and stimulating international atmosphere.

What We’re Looking For:

We seek enthusiastic team players who are smart, curious, and self-driven, eager to contribute to a product used by thousands worldwide.

Job Responsibilities:

Provide information about our financial instruments and services.

Respond to customer requests regarding installation, registration, and software operations.

Offer support for technical, trading, and financial issues through email and chat.

Verify request details with customers.

Research and resolve queries to ensure complete customer satisfaction.

Follow up to ensure successful resolution of each case.

What We Offer:

Excellent opportunities for professional and personal development in a fast-growing company.

Comprehensive training programs.

Competitive remuneration package.

Outstanding working conditions.

A cooperative team environment.

A flexible hybrid work model: three days in the office and two days from home.

Our Recruitment Process:

CV Screening: We’ll review your resume to ensure it meets our job requirements.

Phone Conversation: If selected, you’ll have a friendly 15-minute call to discuss the role, shifts, your motivation, salary expectations, and availability.

Online Interview and Assignment: A 50-60 minute Zoom call with the Team Leader and Manager of Customer Success, including an interview and a critical thinking live test. Don’t worry, no preparation is needed for the test.

On-site Meeting: The final step is an on-site meeting in our Sofia office with the Head of Customer Support.

Join us and become a part of a vibrant team where your skills and passion can make a real impact!

How to Apply:

If you’re ready to take the next step in your career, we’d love to hear from you. Apply now and let's embark on this exciting journey together!

Requirements

• Fluency in the Chinese language;
• Fluency in the English language;
• Good computer literacy;
• Excellent typing skills;
• Analytical and problem-solving skills;
• Ability to prioritise tasks and work with minimal supervision;
• Financial/Economic background or education will be considered as an advantage;
• Customer service experience will be considered as an advantage;

Benefits:

Facilities - Gym, Video games, fully stocked kitchen, recreation area, standing desks, ping pong table, jago football table

Social events - End of the year party, summer teambuilding, annual team days, event calendar with many social gatherings

Goodies - Tickets to games of our sponsered teams, Digital food vouchers, Multisport and Coolfit card, Additional health insurance with dental care, 50% subsidized annual public transport card, bring a friend program, birthday gift