2,500
Работа Operational Manager
25 нови обяви за работа
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Пълно работно време Постоянна работа Are you a driven leader passionate about operational excellence, process innovation, and delivering outstanding client experiences? DZI, a leading insurance company and proud member of the KBC Group, is looking for a Client Processes Manager to lead...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solution...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solution...
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The Insurance Support Officer should be able to ensure a good professional level of administrative support across all of the business lines and for all transactional insurance tasks. Using group IT tools such as Salesforce, Riskonnect, etc. The Insu...
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Product Development Manager – International Markets, Sofia Who we are – WE ARE: Leaders in innovation and a favorite brand of thousands of Bulgarians Different and we encourage diversity - this gives us invaluable advantages Flexible, operation...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solution...
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Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solution...
- Пълно работно време Постоянна работа
ATM Network Monitoring and Support Manager, Sofia DSK Bank is part of OTP Group – one of the leading banking groups in Central and Eastern Europe. Our amazing company is following an ambitious journey, which requires bright and motivated people t...
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ATM Network Monitoring and Support Manager, Sofia DSK Bank is part of OTP Group – one of the leading banking groups in Central and Eastern Europe. Our amazing company is following an ambitious journey, which requires bright and motivated people t...
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Regional manager, small and medium-size enterprise banking, sme department, sofia
First Investment Bankгр. София
Пълно работно време Постоянна работа Regional Manager, Small and Medium-Size Enterprise Banking, SME Department, Sofia Who we are – WE ARE: Leaders in innovation and a favorite brand of thousands of Bulgarians Different and we encourage diversity - this gives us invaluable advantage...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
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Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Are you a driven leader passionate about operational excellence, process innovation, and delivering outstanding client experiences?
DZI, a leading insurance company and proud member of the KBC Group, is looking for a Client Processes Manager to lead pivotal process and client service initiatives. This is your chance to play a key role in shaping our client-oriented strategies and ensuring that every interaction reflects our commitment to quality and compliance.
Key responsibilities:
Key requirements:
We offer:
Ready to make a difference? Apply now and help us drive continuous improvement and client satisfaction at DZI!
DZI, a leading insurance company and proud member of the KBC Group, is looking for a Client Processes Manager to lead pivotal process and client service initiatives. This is your chance to play a key role in shaping our client-oriented strategies and ensuring that every interaction reflects our commitment to quality and compliance.
Key responsibilities:
- Complaint Management: Oversee daily complaint registration and handling, focusing on high-risk cases. Monitor responses, prepare quarterly reports for senior management, and drive continuous process improvements. Organize annual training and keep procedures up to date.
- Client Consents: Prepare regular reports, maintain oversight of consent-related activities, and organize initiatives to achieve team and company goals.
- Client Service Coordination: Support client services, including complaint processes, information distribution, and client data administration. Maintain the outsourcing register for the department.
- Regulatory and Business Continuity Leadership: Act as DORA coordinator, ensuring compliance with regulatory directives, and serve as BCM coordinator for business continuity planning.
- Process Optimization: Lead cross-functional projects to optimize client and digital processes, ensuring seamless operations and the highest standards of service.
Key requirements:
- Proven experience in project and process management, process optimization, and leading change.
- Strategic mindset with strong reporting and analytical skills.
- Ability to coordinate cross-functional teams and drive initiatives from vision to execution.
- Strong understanding of regulatory compliance and best practices in client service.
- Excellent communication skills and a passion for training and developing others.
- Analytical thinker with a proactive approach to problem-solving.
We offer:
- Various opportunities for learning and further development of the professional skills and competences
- Preferences for the bank products and services
- Additional health insurance
- Food vouchers - 55 EUR
- Referral program
- Hybrid working model and flexible working time
- Sport card
- Participation in a solidarity fund which helps employees and their families when necessary
- 22 days annual paid leave + 1 for your birthday
Ready to make a difference? Apply now and help us drive continuous improvement and client satisfaction at DZI!
Средна заплата за сектора
2,500 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
Мнения и оценки от служители
2.9
Средно добра 
2.3
1.7
3.4
2.7
2.3
3.9
2.6
1.0
1.0
1.0
1.0
Финален преглед
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