4,110
Работа Build Engineer
62 нови обяви за работа
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Пълно работно време Постоянна работа Възможност за работа от вкъщи As a Sales Ops Quality Analyst with German, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and d...
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Stand out and lead the way. Define an industry. Forge the path to truly blockchain-based, deflationary, and limitless finance. Nexo is the world’s leading digital assets institution. The company’s mission is to maximize the value and utili...
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ABOUT US: The first IT & TELCO recruitment agency in Bulgaria with 24 years of stable presence in the market. We have succeeded in establishing a reputation for delivering high-quality services to clients and candidates. We respect the candidates' w...
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Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Quality Assurance Analyst with German
- Пълно работно време
- Постоянна работа
- Възможност за работа от вкъщи
Пълно описание
As a Sales Ops Quality Analyst with German, you will play a crucial role in ensuring the highest standards of quality within our managed services processes. You will be responsible for performing quality audits, providing constructive feedback, and driving continuous improvement initiatives to enhance agent performance and operational efficiency. The Quality Analyst Resource will work closely with delivery, Delivery excellence, capability development and transformation teams to foster a culture of excellence and innovation.
Key Responsibilities:
· Complete quality audits of agent transactions each month per agreed schedule.
· Provide timely, relevant, and possibly sensitive feedback to agents and their team manager.
· Create and complete Quality Assurance reports and distribute them to stakeholders.
· Analyze quality results and provide training, process, and quality improvement recommendations.
· Participate in internal and external client meetings regarding quality processes, the quality form, or quality improvement initiatives.
· Participate in and/or manage monthly calibration sessions with internal stakeholders and/or the client.
· Improve agent performance through the completion of side-by-side coaching.
· Maintain all quality assurance metrics.
Requirements:
· At least 2 years+ of experience in Quality.
· German Language Level of B2.
· Excellent communication skills.
· Good analytical thinking.
· Experience in quality auditing.
· Strong communication and interpersonal skills.
· Attention to detail and a high level of accuracy in work.
· Ability to work independently and as part of a team.
Key Responsibilities:
· Complete quality audits of agent transactions each month per agreed schedule.
· Provide timely, relevant, and possibly sensitive feedback to agents and their team manager.
· Create and complete Quality Assurance reports and distribute them to stakeholders.
· Analyze quality results and provide training, process, and quality improvement recommendations.
· Participate in internal and external client meetings regarding quality processes, the quality form, or quality improvement initiatives.
· Participate in and/or manage monthly calibration sessions with internal stakeholders and/or the client.
· Improve agent performance through the completion of side-by-side coaching.
· Maintain all quality assurance metrics.
Requirements:
· At least 2 years+ of experience in Quality.
· German Language Level of B2.
· Excellent communication skills.
· Good analytical thinking.
· Experience in quality auditing.
· Strong communication and interpersonal skills.
· Attention to detail and a high level of accuracy in work.
· Ability to work independently and as part of a team.
Социални Придобивки
- card_giftcardВаучери за Храна
- health_and_safety iconДопълнително Здравно Осигуряване
- date_rangeДопълнителен Годишен Отпуск
- schoolБезплатни Обучения/Курсове
- food_bankБезплатна Храна
- sports_footballКарта за Спорт
- local_atmКарта за гориво
- credit_cardБонусова Система
Средна заплата за сектора
4,110 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
650 лв / месец
максимална
10,000 лв / месец
Мнения и оценки от служители
2.6
Средно добра 
2.6
2.1
2.2
2.7
2.4
3.2
3.0
2.5
1.8
2.4
2.3
Финален преглед
Увери се, че информацията е точна и ако всичко е наред натисни „Изпрати“ и твоята кандидатура отива незабавно за преглед в .
Вие се съгласявате с общите условия на Yox. При натискане на кандидатствай: 1) вие се съгласявате с общите условия на Yox, Политиката за Поверителност и Политиката на използване на бисквитките. Съгласявате се и разрешавате вашето резюме да може да бъде изпратено към работодателя (не е гарантирано получаване) и да продължи да се обработва и анализира съгласно нашите условия и политики. Натискайки „Изпрати“се съгласяваш с на Yox.bg
Честито, вашето резюме беше изпратено успешно!
При интерес от работодателя очаквайте връзка на посочените от вас контакти.