Technical Content Writer

About The Company

SiteGround is a tech product and service company powering millions of online businesses worldwide.

From world-class web hosting, to SaaS platforms for site building, e-commerce, and email marketing, we develop all our products in-house to help businesses start, grow and succeed online more easily.

At the heart of our 20-year success is our people-driven company culture focused on performance, innovation, technical excellence, and early strategic adoption of AI.

Together, we are one of the most technically-advanced companies in our industry, recognized by over 90 of the most prestigious business, employer, and social responsibility awards worldwide.

Our Mission

Treating people right is fundamental to how we work. We treat our customers as we’d want to be treated, we treat each other like family, and we treat ourselves to a good day’s rest or a fun get-together every once in a while.

Our team values have always been the same: Do exceptional work, build the best product and services in our field using the latest technology, pay attention to detail, treat people right, have a positive impact on the world around us, give back, and keep learning.

YOUR ROLE:

The Technical Content Writer takes care of the creation and distribution of various tech-related content pieces that help educate and engage existing or potential clients, and increase SiteGround’s product and brand awareness. You have a technical background, but are skilled in explaining technical problems to people who don't, and are versed in writing in a clear and thorough way that anyone can understand.

YOUR RESPONSIBILITIES:

• Develop and maintain comprehensive Knowledge Base and Tutorial content that meets organizational standards;
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging educational content;
• Break down complex technical problems into steps and directions that set our users up for success;
• Work together with our Content and SEO team to evaluate current content and develop innovative approaches for improvement;
• Research, outline, write, and edit new and existing technical content, working closely with various departments to understand project requirements;
• Independently gather information from subject matter experts to develop, organize, and write tutorials, how-to articles and other content;
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all our educational content.

OUR EXPECTATIONS:

• Еxcellent, near native command of English;
• Minimum 3 years of experience planning and writing technical educational content for multiple audiences;
• Proven ability to quickly learn and understand complex topics;
• Superior written and verbal communication skills, with a keen eye for detail;
• Thorough research and understanding of every topic before you tackle it;
• Good understanding of SEO principles and digital writing specifics;
• Adaptability to a fast-paced environment.

GREAT ADVANTAGE WILL BE:

• Experience in a product software company, including client-facing and applied AI products.

WHAT WE OFFER:

• Working on in-house built products, using the latest technologies;
• Competitive salary with achievement bonus;
• Premium health insurance;
• Reduced working hours every Friday;
• Sponsorship for worldwide conferences of your choice with full company coverage of business expenses;
• Free office restaurant with our own chef team;
• Free access to our in-office gym with professional instructors;
• Free HIIT, Prama, Yoga, Pilates, and table tennis classes in our HQ office;
• Free Multisport or CoolFit card;
• Additional days off for long service and volunteering;
• Anniversary and company gifts;
• Knowledge-sharing at multiple meetups and mini conferences in our offices.

If this sounds like something you’d be interested in, we'd love to hear from you!

All applications will be processed in confidentiality.

Please note:

Only resumes and a short cover letter submitted in English will be considered for this position.

Only shortlisted candidates will be contacted for further steps.