Technical Writer

Company Description

dxFeed is a subsidiary of Devexperts, with the primary focus of delivering financial markets information and services to buy-side and sell-side institutions of the global financial industry, specifically to traders, data analysts, quants and portfolio managers.

dxFeed is a leading provider of data solutions for the global financial industry, universities and research agencies. We are focusing on the development of high performance backend systems providing solutions in the field of financial technology.

We supply our clients with a wide range of services.

Among them:

• Real-time and historical tick data services
• Basic and enhanced reference data, aggregated streaming data, calculated data services
• A comprehensive set of services and solutions for visualization, analysis and surveillance of all financial data
• An augmented reality solution
• Index Management and Calculation Solution

Job Description

About the team:

We maintain customer documentation for our APIs, services, and solutions and keep it up to date along with internal knowledge base. We are continuously optimizing our work, and our team invents various solutions to achieve this. Documentation as a code, Confluence/Zendesk, mutual integrations, automatic generation of documentation - all of this allows us to effectively provide detailed information about our services.

Major challenges:

• In the world of Fintech you will be facing two areas at once - IT and finance. You will need to get acquainted with all the nuances, specifics and pitfalls to prove yourself as an expert.
• We care about customers experience and strive to provide the highest level of service. That’s why one of the top tasks is to create and maintain a powerful knowledge base for our teams and clients.

We expect the Technical Writer to:

• Update existing documentation in our Knowledge Base and internal book of knowledge
• Create new instructions and documents by extracting information from developers
• Proofread and edit documents provided by developers and support teams
• Track changes in protocols of trading venues, inform corresponding teams
• Provide technical overviews for marketing team
• Create texts and materials in English

Qualifications

Must-have skills:

• Excellent written skills in English
• Demonstrated knowledge of technical writing specifics (punctuation, formatting, stylistic and political correctness, etc.)
• Structural approach
• Willingness to take responsibility, result-oriented mindset
• Keen eye for details
• Well-developed soft skills and ability to work in a team

Nice-to-have skills:

• One-year experience in the IT industry in a similar position
• Knowledge of finance basics