Работа Automation Developer в София
38 нови обяви за работа
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HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and product...
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HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and product...
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We’re hiring and looking to connect with you for a role as a Junior Supply Chain Analyst at TTEC. About TTEC: We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on o...
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Software developer PLC MULTIVAC is one of the leading providers worldwide of packaging solutions for food products of all types, life science and healthcare products, as well as industrial items. The MULTIVAC portfolio comprises a wide range of pack...
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Software developer PLC MULTIVAC is one of the leading providers worldwide of packaging solutions for food products of all types, life science and healthcare products, as well as industrial items. The MULTIVAC portfolio comprises a wide range of pack...
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We’re building a platform from scratch and we are aiming high! This is an amazing opportunity to challenge ourselves and explore beyond the limits of our knowledge. We are looking to extend our R&D team with experienced Java Developers. Our s...
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We’re building a platform from scratch and we are aiming high! This is an amazing opportunity to challenge ourselves and explore beyond the limits of our knowledge. We are looking to extend our R&D team with experienced Java Developers. Our s...
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Company Description Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automati...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
Job Summary: 24/7 on shifts support for Supply Chain customers. Main responsibilities on the role is to provide customer service support on, but not limited to Calls, Chats, Tickets, Emails and other tools that may be provided for customer and internal communication. The support will be for Global customers.
Principal Roles and Responsibilities: (Essential Function)
- Adhering to all given SLAs (Service Level Agreements) and KPIs (Key performer indicators) who are due to constant change
- Customer First mindset
- Strong attention to details
- Very good soft skills
- To be able to work with minimum Supervision
- Adaptive and eager to learn new procedures and processes
Other duties and responsibilities:
- Handle customer queries, disputes and issues via phone and email required main language and English in a timely and professional manner.
- Analyze customer feedback and provide actionable insights to improve service quality.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve complex customer issues.
- Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
- Continuously improve processes to enhance customer experience.
- To follow all Risk and Compliance policies by the customer and HCL Tech Comfortable working night shifts and in a 24/7 work environment.
- Excellent attention to detail and problem-solving skills.
- Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.
- Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.
- Perform any ad hoc activities as required including outside Supply Chain process
Experience:
- Relevant experience: 0 – 2 years
Skills & Competencies:
- Language skills: C1 in French, both written and spoken. B2 on English
- Technical/Application Skills: good to have, but not mandatory requirement
- Soft Skills: Strong
What we offer:
- Food vouchers and social benefits package
- Opportunity for career progression
- Young and vibrant team environment
- Competitive salary
- Professional on-boarding and on-going trainings
Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!
- Your personal data is secure with us.
- * Only candidates selected for interview will be contacted
Социални Придобивки
- health_and_safety iconДопълнително Здравно Осигуряване
- airport_shuttleБезплатен Служебен Транспорт
- sports_footballКарта за Спорт
- schoolБезплатни Обучения/Курсове
- shopping_cartОтстъпки/Намаления в Търговски Обекти
- food_bankБезплатна Храна
- credit_cardБонусова Система
Средна заплата за сектора
1,630 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
1,500 лв / месец
2,400 лв / месец
Мнения и оценки от служители
Финален преглед
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