TELUS International Bulgaria is looking for a passionate and result driven Team Manager for Supercell Account!

As a Team Manager for the Games Account, you will play a pivotal role in ensuring the smooth operation and success of our gaming-focused team. Your responsibilities will encompass various aspects of team leadership, operational management, and client satisfaction.

Here's an overview of what you'll be doing:

• Leading a team of dedicated Specialists and Leaders as part of the Player Support Team
• Driving operational results (SLAs & KPIs)
• Taking care of escalated issues when necessary; Investigate and respond to issues raised by a client and provide timely feedback
• Building high performing teams and ensuring training and development for every team member
• Presenting adaptability, enabling the Team Leaders to respond quickly to a shifting reality and adjust initiatives and priorities accordingly
• Proactively proposing improvements, optimizations and providing feedback on processes and ways of working
• Be involved in the recruitment process, training, development and engagement of the team
• Performing supervisory duties including scheduling, reporting to management, supervision, prioritizing workloads and delegating tasks

Requirements:

• Excellent verbal and written English skills
• Previous experience in the same or similar role
• Previous experience in a gaming industry/account will be considered an advantage
• People Management, Coaching & Development Experience
• Deep understanding of the BPO industry
• Good organizational, interpersonal and communication skills
• Good judgment and decision-making skills
• Ability to establish and maintain effective working relationships with co-workers, managers and clients/customers
• Being open to changes in a fast-moving industry and adapting to it

We offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Employee referral bonuses
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX:TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict dherence to all our clients procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.