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Работа Digital Marketing Analyst в София
68 нови обяви за работа
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Пълно работно време Постоянна работа Are you a driven leader passionate about operational excellence, process innovation, and delivering outstanding client experiences? DZI, a leading insurance company and proud member of the KBC Group, is looking for a Client Processes Manager to lead...
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Пълно описание
Are you a driven leader passionate about operational excellence, process innovation, and delivering outstanding client experiences?
DZI, a leading insurance company and proud member of the KBC Group, is looking for a Client Processes Manager to lead pivotal process and client service initiatives. This is your chance to play a key role in shaping our client-oriented strategies and ensuring that every interaction reflects our commitment to quality and compliance.
Key responsibilities:
Key requirements:
We offer:
Ready to make a difference? Apply now and help us drive continuous improvement and client satisfaction at DZI!
DZI, a leading insurance company and proud member of the KBC Group, is looking for a Client Processes Manager to lead pivotal process and client service initiatives. This is your chance to play a key role in shaping our client-oriented strategies and ensuring that every interaction reflects our commitment to quality and compliance.
Key responsibilities:
- Complaint Management: Oversee daily complaint registration and handling, focusing on high-risk cases. Monitor responses, prepare quarterly reports for senior management, and drive continuous process improvements. Organize annual training and keep procedures up to date.
- Client Consents: Prepare regular reports, maintain oversight of consent-related activities, and organize initiatives to achieve team and company goals.
- Client Service Coordination: Support client services, including complaint processes, information distribution, and client data administration. Maintain the outsourcing register for the department.
- Regulatory and Business Continuity Leadership: Act as DORA coordinator, ensuring compliance with regulatory directives, and serve as BCM coordinator for business continuity planning.
- Process Optimization: Lead cross-functional projects to optimize client and digital processes, ensuring seamless operations and the highest standards of service.
Key requirements:
- Proven experience in project and process management, process optimization, and leading change.
- Strategic mindset with strong reporting and analytical skills.
- Ability to coordinate cross-functional teams and drive initiatives from vision to execution.
- Strong understanding of regulatory compliance and best practices in client service.
- Excellent communication skills and a passion for training and developing others.
- Analytical thinker with a proactive approach to problem-solving.
We offer:
- Various opportunities for learning and further development of the professional skills and competences
- Preferences for the bank products and services
- Additional health insurance
- Food vouchers - 55 EUR
- Referral program
- Hybrid working model and flexible working time
- Sport card
- Participation in a solidarity fund which helps employees and their families when necessary
- 22 days annual paid leave + 1 for your birthday
Ready to make a difference? Apply now and help us drive continuous improvement and client satisfaction at DZI!
Средна заплата за сектора
2,510 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
минимална
650 лв / месец
максимална
404,150 лв / месец
Мнения и оценки от служители
2.9
Средно добра 
2.3
1.7
3.4
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1.0
1.0
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1.0
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