Akkodis is a global digital engineering company and Smart Industry leader. Our 50,000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow. With more than 19 years of experience in Bulgaria, we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT, Software, Cloud, and Digital fields.

About the role: This is an opportunity to join like-minded people, expand your capabilities and learn from the best-in-class professionals whilst having the mentorship that will help you go beyond your expectations. By joining the company, you will develop your professional path as part of our brave professionals always pushing boundaries and paving new ways to build a better, smarter future. Responsibilities:

• Deliver 24/7 corporate client account support by monitoring customer IT Environment.
• Monitor and report health status, performance and availability of the infrastructure and applications in scope
• Administer and resolve incidents and requests following SOPs (Standard Operation Procedures) working closely with L2 and L3 support groups
• Generate reports using the standard tooling solution
• Escalate to the appropriate L2/3 teams or vendor groups, and co-ordinate the resolution of tickets
• Manages customer expectations by keeping them informed, sets and follows commitments, keeps precise case documentation and case ownership
• Coordinate support activities and interact with other support teams
• Communicate effectively with Technical and Non-Technical stakeholders
• Participate in ITIL based change management, Problem management, incident management

Requirements:

• Fluency in English
• Experience in Technical Support
• Good analytical skills and ability to isolate and solve problems and to follow the predefined process
• Ability to effectively interact with people at all levels, across all geographic regions
• Excellent communication skills and ability to work in a team
• Operating systems, server, storage & back-up, network support, application knowledge
• Information Technology Information Library (ITIL) knowledge

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

The future is here for the making. Are you ready? Let’s make incredible happen.