Spirit of the role:

The Claims Expert is responsible for managing the whole lifecycle of an insurance claim – from the moment an accident happens until final resolution. The role incorporates investigating the circumstances around an accident, making decisions about coverage, while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem solving, and communication skills. Previous insurance experience is not required. Extensive internal trainings ensure we internally build and develop a next generation of insurance experts.

• Serving as first point of contact for claims registration.
• Handling and settling insurance claims as per internal company procedures.
• Investigating the details around the claim by identifying and requesting relevant information from various parties.
• Making final decisions about coverage and indemnity.
• Communicating with customers and other parties (i.e. brokers, claimants, third parties), ensuring timely information is provided to all of them.
• Gathering and storing claims data according to internal compliance regulations.
• Taking pro-active steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
• Fostering a culture of cooperation between team members to ensure high professional standards and positive atmosphere.

What will make you stand out:

• Excellent knowledge of Spanish language – C1.
• Strong communication skills, both verbal and written.
• Ability to work independently, organize and prioritize own tasks effectively.
• Team-work capabilities – knowledge sharing, providing/seeking guidance and advice when needed.
• General computer literacy – MS Office.
• Work experience in customer service is preferred but not essential.

Just a part of the reasons to bring your career here:

• 25 days annual holiday
• Opportunities for career progression
• Hybrid working model - Sofia & Plovdiv
• Flexible benefit program
• Home office equipment
• Options to buy Accenture's shares
• Luxury health & dental insurance; Life insurance
• Food vouchers
• Multisport cards
• Employee assistance program
• Bonuses for special occasions
• Free language courses

About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.