About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.

Spirit of the role: The Customer Service Associate will provide end-to-end support for logistics operations and ensure an excellent customer experience. They will manage the company’s processes through professional and effective communication with customers. Following each customer interaction, the associate will accurately update the company database with all relevant information. Additionally, they will contribute to quality assurance initiatives and program standards through phone and email correspondence, utilizing advanced logistics tools and systems.

Responsibilities:

• Manage inbound and outbound customer communications.
• Provide accurate information and guidance to customers through various communication channels.
• Coordinate with third-party partners to ensure delivery of the entitled services.
• Follow company procedures and detailed operational instructions.
• Escalate cases according to established protocols when service levels are at risk.
• Handle and resolve customer complaints in line with internal policies.
• Maintain accurate and up-to-date information in all relevant program databases.
• Address complex or sensitive customer situations with professionalism and sound judgment.
• Identify and escalate program or data-related issues to the appropriate management level.
• Support multiple programs simultaneously and collaborate across teams to achieve business goals.

Requirements:

• Previous customer service experience within a Contact Center would be considered an advantage.
• Fluency in English.
• Attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Results-driver with action orientation.
• High School Diploma or higher education degree.

Benefits: We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

• Career Counselling
• Additional paid time off
• Hybrid working model
• Flexible benefits
• Luxury health & dental insurance
• Life insurance
• Food vouchers
• Fuel card/Public transport card
• Multisport cards
• Employee Assistance Program
• Bonuses for special occasions
• Options to buy shares