Proxiad SEE is an IT Consulting and Software Development company, part of Proxiad Group France, with headquarters in Paris, over 25 years of industry experience, and 1300 + specialists. The Southeast Europe (SEE) branch employs 250+ professionals, operates in Bulgaria and North Macedonia, and has provided services in various sectors (Healthcare, Fintech, Banking, Insurance, E-commerce and Retail, Procurement, etc.) for over 18 years.

In 2022 we stepped above and introduced two innovative software products: Desk Buddy and GROW.

We have implemented a hybrid work model and offer opportunities for learning, development, and CSR activities, following and incorporating ESG elements.

For our long-term partner SAP Ariba we are looking for SAP Ariba Buying and Invoicing Support Consultant - an individual with an academic professional qualification and with at least 2 years of industry or functional skills in specific application area. Consultant gathers facts, analyzes the clients business processes and draws conclusions. The Consultant prepares the design of the solution and demonstrates the design to support the findings and conclusions. Contributes by analyzing clients business processes and performs configuration work and assists clients in testing cycles.

Responsibilities:

Align and work closely with the Customer Success Partners to drive customer engagement and satisfaction.Build and foster customer relationships to drive customer success and solution adoption.Actively engage in resolving and managing P2 issues (tickets), Feature Activation and Enhancement requests, work progress tracking, and future de-escalation planning by recommending appropriate services from the Preferred Success portfolio.Develop an understanding of customer-specific architecture, processes, configuration, landscape, and pain points; provide guidance to internal teams where necessary.Built partnerships with global internal teams and work closely with the dedicated global pool of resources to drive resolution for customer challenges.Possess the necessary attitude, technical & functional skill set and aptitude to answer complex how-to questions and troubleshoot application and integration issues as and when required to provide superior customer experience Ariba Solution Focus.Get a clear understanding of any technical/functional issue in the application that is being experienced and reported by our customers and triage requests where necessary.Assess functional/technical issues and develop system solutions for the deployment and ongoing support of Ariba cloud/On Demand based products and solutions.Develop functional and technical expertise for new features and functionality.Deliver expert solution support assistance to address current project difficulties and major product issues/gaps.Collaborate with SAP Ariba professionals to deploy a holistic analysis approach to complex and cross-component system platform issues.

Work Experience:

- Consulting / Customer Relationship Management:

Can successfully handle an escalated case with customer focus and empathySuperior communication skills with a strong solution focus

- Ariba Functional/Technical Experience in any of the Ariba solutions, integration, and architecture

- Customization/configuration of Ariba solution suite based on business requirements

Skills and Competencies:

Degree in Business, Supply Chain, Engineering or Sciences (computer, natural, technical) or equivalent work experienceSolution expertise in features, functionality and applicability of the entire Ariba solution portfolio, including Buying & Invoicing (P2X), Sourcing, Contracts, SLP, SAP Business Network (Ariba Network), Cloud Integration Gateway)Knowledge of any object-oriented language (Java/C#/C++) is an advantageKnowledge of HTTP, HTML and XML is an advantageBasic understanding of web and network security standards and protocols (SSL, SSO, HTTPS, certificates is an advantageGood understanding of SQL (in order to be able to troubleshoot system logs) is an advantageHigh level of attention to detail, sense of urgency/follow-throughRelationship management builds trust, ability to address critical issues and deescalate, manage/set appropriate boundaries and expectationsGood consulting skills, including written/verbal communication in English and teamwork SupplementsCurrent certification in any of the Ariba solutions (SAP Ariba Procurement, SAP Ariba Sourcing, SAP Ariba Contracts, SAP Ariba SLP, Cloud Integration Gateway, etc.) is a strong advantage

Benefits:

25 days paid annual leave we value your leisure timeFlexible and liberal work policy, remote or hybrid office spaceAdditional health insurance package (Medicine, Dental Expenses, Optical Lens, other), as of each first day of the month following your start dateTraining and development programs, knowledge exchange sessions, certification programs, and international conferencesInternal recognition Success card system with different levels of bonusesSocially responsible eventsPresents for your Proxiads work anniversary, for your birthday, etc., Refer a Friend program, employee discountsProxiad Summer Camp, team buildings, and other social events that rock!

All applications will be treated with strict confidentiality.

Only short-listed applicants will be contacted.