Technical Implementation Engineer Level 3

Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 22 000 people in 32 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

What you will be doing:

We are looking for a Technical Implementation Engineer Level 3 for our team who is dealing with technical client delivery tasks, system upgrades, server patching, security improvements, vulnerabilities and risk prevention.

Implementing various delivery tasks that include, but are not limited to: client onboarding, software upgrades, solutions implementation;

Working closely with internal and external clients via e-mail;

Participating in various technical project support activities;

Using and fine-tune automation tools that are used by Delivery and Support team members;

Communicating with all key stakeholders on the status and progress of the due tasks with clear actions and timescales;

Proactively recommending improvements to prevent incidents arising and to increase customer satisfaction;

Ownership of delivery tasks as per the role responsibility matrix;

Fully understanding the implications of a release and consequently identifying the success criteria and testing requirements of the release.

Identifying and escalating risks and issues to management and stakeholders from different teams;

Architecting and implementing changes into live environments;

Maintaining documentation of various activities that are performed by the Delivery team;

Implementing changes to client solutions once live;

Act as a subject matter expert for cases and incidents for anything considered as part of the roles and responsibilities of the team.

What you will bring:

Degree or equivalent standard, with a technical background e.g. Mathematics, Statistics, Operational Research, Economics, Physical Sciences, Information Technology;

Good experience in the field of client delivery and support;

Excellent communication skills, including proficiency in writing reports and presenting technical work;

An innovative and inquisitive mind, focused on addressing and solving technical tasks and problems through optimization and automation;

Working knowledge of SQL; (Oracle);

Working knowledge RHEL – style operating systems;

Working knowledge of Linux servers;

Knowledge of automation tools Ansible/Bash;

Working knowledge of HTTPS and TLS;

Knowledge of Amazon Web Services (AWS) Cloud platform;

Fluency in English both written and verbal.

It will be considered an advantage if you have:

Experience with ServiceNow change management and Jira incidents/tasks;

Understanding of ITIL terminology and the ability to work in an ITIL focused environment;

Working knowledge of networking (TCP/IP stack, OSI model, loadbalancing, NAT);

Experience with JSON and/or XML.