Azure Customer Success Manager with English, German or Dutch

Join our team of AI customer success experts and help customers accelerate their AI projects and usage of Azure AI

Responsibilities

· Engage with customers who are consuming Azure AI solutions and provide them with technical guidance, best practices, and proactive support

· Identify customer scenarios, AI usage blockers, and AI growth accelerators and provide feedback to the product and engineering teams

· Collaborate with account teams, partners, and other CSMs to drive customer success and adoption of Azure AI

· Develop and deliver customized AI workshops, demos, and presentations to showcase the value and capabilities of Azure AI

· Stay up to date with the latest AI trends, technologies, and solutions and share insights and learnings with the AI community

· Technical Acumen: Apply deep technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies

· Conduct demos on how to use and how to implement AI

· High level design with customer of AI architecture – based on the customer’s needs, recommend specific Azure AI services and OpenAI offerings.

· Team Lead: Act as a SME on Azure AI technical solutions and the customer engagement strategy for new team members as they are onboarded through the Microsoft fiscal year. Support training activities and act as a mentor for new team members.

Preferred Qualifications

· 4+ years of experience in technical sales, consulting, or customer success roles

· Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts

· AZ-305 and/or AI-900 certified

· Strong developer background with hands-on experience in AI, machine learning, or data science

· Deep knowledge of Azure AI services, tools, and frameworks, such as Cognitive Services, Machine Learning, Bot Framework, and Azure Databricks

· Excellent communication, presentation, and interpersonal skills with the ability to explain complex AI concepts and solutions to technical and non-technical audiences

· Passion for AI and customer success and the ability to work independently and as part of a team

Basic Qualifications

· 2+ years of experience in technical sales, consulting, or customer success roles

· 1+ years of experience working with Microsoft AI services, tools, and frameworks, such as Cognitive Services, Machine Learning, Copilot, Bot Framework, and Azure Databricks

· AZ-305 and/or AI-900 certified