Billing Specialist with Italian

HCLTech is a global technology company, home to more than 219,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2024 totaled $13.4 billion.

One of our Clients is a Fortune 500 company in the Information Technology business with a mixture of customer base - Partners, SMBs, Public sector, Large and Key customers giving access to a variety of business activities. We are covering full range of OTC processes starting from the contract set up, through the billing and query management until the point the payment is made and booked. We maintain a solid core team with 5 to 12 years of experience, great professional involvement securing strong business outcome and expansion potential.

Roles and Responsibilities:

• Daily actions on meter reading errors, contract errors, Partner Portal errors and any other issues which are causing unbilled or wrongly billed items
• Perform invoice processing in accordance with the defined schedules. Monitor billing runs, ensure completeness of the process through printing and invoice deliver where applicable
• Ensure unbilled items are issued in a timely manner so that business targets on billing completeness, quality and timeliness are achieved
• Gather MR information (via email, phone calls, system and system reports, web portals)
• Maintain MR records: upload, manual entry, change and analysis
• Ensure billing correction/adjustments of variable data to produce correct and complete billing
• Handle any queries from customers and internal parties within team's scope
• Process various reports and take necessary actions
• Provide the management team with timely and accurate reporting regarding performance metrics and actionable management information
• Raise credit notes and rebill invoices
• Support activities for collections, order management and accounting as per the local market requirements and procedures

Requirements:

• Fluent in Italian language (both written and verbal); Professional level of English
• Experienced in administrative or customer interaction role
• Self-motivated and willing to learn new skills
• Driven by team’s success and deadlines kept
• Confident in use of MS Office
• Organized, friendly and communicative
• Any experience in a similar role will be considered an advantage

HCLTech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by state or local laws.

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

• Your personal data is secure with us.
• * Only candidates selected for interview will be contacted