Founded in 2009, Fantastic Services is a global, multi-service company providing professional cleaning, maintenance, and property improvement solutions to residential and commercial clients. With over 2,000 skilled experts and operations spanning the UK, Australia, New Zealand, the USA, Hungary, and Bulgaria, we deliver more than 25 professional services. Guided by our 360° Philosophy of Happiness, we’re dedicated to creating exceptional experiences for both our customers and the Fantastic professionals who make it all happen.

About the Role:

We are seeking a Senior Quality Control Specialist to play a vital role in maintaining and elevating our quality standards across all franchisees and operational teams. In this role, you’ll work closely with the Quality Control Manager and Service Directors to ensure all partners consistently meet company benchmarks, while driving continuous improvement initiatives that enhance performance, compliance, and service quality. If you’re a hands-on professional who thrives in a dynamic, fast-paced environment and enjoys making a tangible impact, we would love to hear from you.

Key responsibilities:

• Oversee quality control processes, ensuring all franchisees and teams adhere to company standards and best practices.
• Manage quality reporting, metrics, and insights to support data-driven decision-making.
• Conduct detailed audits, analyze performance trends, and develop targeted action plans.
• Mentor underperforming teams, providing structured feedback and practical improvement strategies.
• Coordinate onboarding and training programs for new franchisees, ensuring alignment with quality expectations.
• Optimize inspection schedules and resource allocation to improve efficiency and productivity.
• Lead or support key projects focused on quality improvement and operational excellence.
• Partner with cross-functional teams to communicate updates, resolve issues, and drive alignment on standards.

What we’re looking for:

• Proven experience leading quality audits and implementing corrective/preventive actions.
• Strong problem-solving skills with experience in process improvement methodologies.
• Experience mentoring or managing quality control or operations staff.
• Comfortable working with cross-functional teams to drive continuous improvement initiatives.
• Familiarity with reporting systems, dashboards, or quality management software.
• Similar experience in quality control or customer service role, service operations, or compliance (preferably in a franchise or multi-site environment).
• Strong analytical and critical-thinking skills - able to interpret data and identify root causes.
• Exceptional organization and planning ability, with experience managing multiple tasks simultaneously.
• Excellent communication.
• High proficiency in Excel/Spreadsheets and professional correspondence.
• Proactive, solutions-oriented mindset with a strong sense of accountability and ownership.

What we offer:

• Competitive salary package complemented by an attractive bonus structure.
• Comprehensive health insurance coverage.
• Food vouchers and a Multisport card available at a preferential rate.
• Opportunities for international business trips focused on professional and personal development and growth.
• A special birthday perk — enjoy a half-day off to celebrate your day.
• The chance to contribute to meaningful projects that make a positive impact on the community.
• Team-building activities and social events that help you connect, collaborate, and have fun.
• Access to varied professional development opportunities, including corporate training, business simulations, international conferences, and mentorship programs.
• The flexibility to choose personal development activities that best fit your needs — from sessions with certified coaches or psychologists to expert-led workshops.
• Work from an eco-friendly office with a serene garden, sea view, fresh air, and outdoor relaxation areas away from city noise.

If you are interested in this position, please send us your CV in English (PDF format).

All documents will be treated in the strictest confidentiality.