Fantastic Services is an international company, a multi-operational business, which presently operates in 3 countries, on three continents: the United Kingdom, Australia, and the USA, where we provide a wide range of services to homeowners and commercial clients. We work with over 400 successful franchise partners and 2000 experts, providing more than 30 professional home services. Our Fantastic Philosophy - 360 degrees circle of happiness, is based on the simple idea of delivering a great service experience for all customers and Fantastic crews involved.

At Fantastic Services we are a forward-thinking franchise business committed to expanding our portfolio of products and services in the UK. As we grow internationally, particularly in the professional cleaning and maintenance sectors, we are looking for a strategic and dynamic Product Manager to join our team in Varna, Bulgaria. This role is vital in driving our expansion efforts and ensuring the successful launch and growth of new products and services in the UK and other markets.

Role Overview: We are looking for an experienced Product Manager with a strong background in managing the full lifecycle of products and services, from initial concept through to market success. In this role, you will be responsible for not only launching new services but also ensuring that existing services continue to grow and deliver outstanding results in a fast-paced environment. You will be the key point of contact with our on-site partners, proactively identifying potential issues and communicating solutions to prevent negative outcomes.

Key Responsibilities:

• Lead the end-to-end process of product and service development, from initial concept through to market launch, ensuring alignment with company goals and market needs;
• Act as the main point of contact between the company and our on-site partners, maintaining open lines of communication to address challenges, share feedback, and ensure service excellence;
• Proactively identify potential risks or issues in service delivery, communicating these effectively with partners and internal teams to implement timely solutions and prevent disruptions;
• Conduct thorough market research to identify opportunities for new services and enhancements to existing offerings, ensuring we stay ahead of the competition;
• Manage a cross-functional team as operations and performance assistants to deliver on product development milestones;
• Oversee all stages of product development, including ideation, design, testing, and launch, ensuring timelines, budgets, and quality standards are met;
• Monitor the performance of services post-launch, gathering and analyzing data to drive continuous improvement and maintain high standards in a dynamic environment;
• Work closely with internal and external stakeholders, including partners and franchisees, to ensure smooth product implementation and support.

Qualifications and preferred skills:

• Proven experience as a Product Manager, with a strong track record in launching and managing services in a fast-paced environment;
• Exceptional communication skills, with the ability to effectively collaborate with on-site partners and internal teams;
• Strong background in risk management and problem-solving, particularly in service-oriented industries;
• Experience in the professional services industry, especially in cleaning and maintenance services, is highly advantageous;
• Excellent project management skills, capable of managing multiple initiatives simultaneously and ensuring successful outcomes;
• Strong analytical skills, with the ability to interpret data and make strategic decisions;
• Experience working within a franchise model or multi-location business is preferred.

What we offer:

• Additional health insurance;
• Embrace a supportive and collaborative workplace that genuinely appreciates your contributions;
• Engage in team-building activities and valuable social events;
• Contribute to meaningful projects that have a positive impact on the community;
• Participate in a workplace that fosters open communication channels and places a high value on employee feedback and active engagement;
• Access to a variety of professional development opportunities, including attending corporate training events, business simulations, conferences, and different mentorship initiatives;
• Opportunity to choose the most convenient learning events for yourself- such as personal consultation with a certified coach, psychologist, or other experts in the field of personal development;
• Food vouchers are available, as well as a Multisport card at an attractive rate;
• Take part in business trips to augment your professional growth;
• Enjoy a modern office atmosphere, featuring designated relaxation areas and recreational amenities;
• Celebrate your birthday with a half-day off.

If you are interested in this position, please send us your CV in English (pdf format).

All documents will be treated in the strictest confidentiality.