Presales Solution Engineer

As the Presales Solution Engineer for EMEA , you will play a critical role in supporting our Go-To-Market (GTM) process. Operating as part of a Sales Capture Pod, you will work directly with the sales team to ensure the effective qualification and progression of potential deals. Your expertise in our technology solutions will enable you to engage with customers, understand their unique needs, and deliver tailored high-level solutions that align with their business goals. Your ability to collaborate with cross-functional teams and act as a trusted advisor will be key to securing customer success.

The Work:

Qualify Potential Deals: Work closely with the sales team to assess customer needs and qualify potential deals, ensuring that our technology can meet customer requirements.

Engage with Customers: Establish and nurture strong relationships with prospective customers. Lead technical discussions to uncover business challenges, opportunities, and specific requirements.

Understand Customer Needs: Gain a deep understanding of customer goals, pain points, and supply chain challenges to propose relevant technology solutions that align with their business objectives.

Technology Fit Assessment: Evaluate whether our technology capabilities will effectively address customer needs and provide expert insights on how our solutions can solve their challenges.

Answer High-Level Technical Questions: Act as the primary point of contact for answering high-level questions about our technology, ensuring clarity and confidence in our solutions.

Cross-Functional Collaboration: Coordinate closely with internal teams, including Product, Solutions, and Technology Architects, to ensure alignment on solution design and the effective delivery of customer requirements.

Design High-Level Solutions: Work with the sales and solutions teams to design high-level solutions that meet customer needs while staying aligned with our technology capabilities and strategy.

Sales Support & Enablement: Provide technical support and enablement to the sales team, ensuring they are equipped with the necessary knowledge and resources to articulate our value proposition effectively.

Market Insights: Share insights on market trends, competitor solutions, and customer feedback to influence the development of new offerings and refine existing solutions.

Here’s what you need:

Bachelor’s degree or equivalent work experience required

Minimum of 3 years of experience in Product Development or Product Management, Consulting, Sales Enablement, or Solution Design role

Minimum of 3 years of experience in Supply Chain Management Technologies/Processes, including experience in technologies used to optimize, automate, and manage supply chain operations

Bonus points if you have:

Knowledge of industry best practices and trends related to supply chain and technology solutions

Experience working in a cross-functional environment, collaborating with teams such as Product, Solutions, and Technology Architects to develop and implement solutions

Proven experience in supporting the sales process by engaging with customers, qualifying opportunities, and helping design customer-specific solutions

Problem-solving mindset

Demonstrated ability to design and propose high-level technology solutions that meet customer requirements while leveraging existing capabilities

Consultative mindset

Experience in customer-facing roles, ideally in a pre-sales or consulting capacity, successfully engaged with clients to understand their needs and deliver customized solutions

Collaboration (i.e., Master collaborator across Accenture)

Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders and answer high-level customer questions