About the company:

We are a BPO company established in 2012 with 3 delivery centers worldwide and around 600 employees. We specialize in data entry and data processing-oriented projects and work with top TECH companies from the USA and Europe. We are now looking to expand our coverage for our Plovdiv (Bulgaria) delivery center, giving the candidates great opportunities to enhance their careers.

The perfect candidate has the following qualities:

• Mandatory: Excellent written and spoken Czech and English language
• Team player
• Fast learner with good computer literacy
• Similar experience is an advantage
• Wants a stable long-term job
• Professional attitude
• Good decision-making skills
• Excellent communication skills

Responsibilities:

• Answer customer inquiries via email and manage small amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools promptly
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
• Follow communication procedures, guidelines, and policies

We value our employees, and therefore we offer a substantial remuneration package for all roles, which includes:

• Excellent salary
• Work week: Monday-Friday; 09:00-18:00 with a possibility to work from home or hybrid
• Unique training that will get you up to speed with the latest technologies and customer retention techniques
• Opportunities for career progression
• Flexible benefits program: Food vouchers, Sports card, etc.

Please note that only shortlisted applicants will be contacted!