Fantastic opportunities working with the world's leading snack brand!

Concentrix collaborates with the world’s leading snack manufacturer, which holds leading market shares in every category in which it competes, and maintains the No. 1 position globally in biscuits, chocolate, and candy. You will be the first point of contact, taking calls, responding to emails, and addressing web enquiries from consumers. You will have your customer service radar switched on and be ready to showcase your excellent communication skills, providing each customer with a professional and detailed response. In this role, you will provide support for a variety of brands and be required to remain knowledgeable on all brands and products, as well as maintain up-to-date knowledge on all the processes to support our consumers Want your weekends free? Not a problem! Our lines are open 10:00 am-7:00 pm Monday to Friday to help you strike an excellent work-life balance!

What do you need?

• Exceptionally customer-focused
• Ability to communicate fluently in German, both in verbal and written communication styles, and understand the market-specific dialects or accents
• Deep and firm understanding of consumer culture in the German market
• All training will be completed in English, so an advanced level of the language is required.
• Computer-literate and able to navigate around a computer system
• Committed to resolving customer queries in line with corporate values and brand image, with a solution-driven mindset
• Good telephone manner and strong understanding of social media channels, and familiarity with social communication best practices
• Excellent soft skills, particularly in:
• Demonstrating empathy
• Active listening skills
• Communicating clearly
• Providing concise and accurate next steps
• Building rapport with frustrated consumers
• Remaining calm in stressful scenarios

What do we offer?

• Full-time role with working shifts between 10:00 a.m. – 19:00 p.m., Monday – Friday
• Competitive salary with monthly performance-based bonuses
• Work from home
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits include Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.