We are growing! Our client is a company that develops games on multiple platforms where millions of people from around the globe join together to imagine, create, and play.

Your typical day: As a representative of the brand, you will review lines of text to determine if it is appropriate for the different audiences (children and older players) and sort the text into predefined categories. Suggest text that can circumvent the text filter. You have to be able to review and maintain professionalism with all types of potential content. Reviewers will encounter a variety of content, including content that is inappropriate. You will show appropriate judgment in alerting others when encountering content that requires further action. We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.

What you need to have is:

• Fluency in Italian, both written and verbal
• Working level in English
• In-depth understanding of Italian culture, language, slang, and good knowledge of the Italian urban dictionary
• Work experience in a customer experience center is an advantage
• Good typing and computer skills (MS Office applications)
• Ability to stay focused when reviewing large amounts of text
• Be organized, have decision-making and analytical skills
• Team player with a great attitude
• High school education

What can you expect from us:

• Full-time role with standard working hours Monday – Friday from 08:00-16:30
• Competitive salary with monthly performance-based bonuses
• Convenient office location, close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!