At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Your responsibilities:

• Customer complaints management in Hitachi tool for customer complaints;
• Lead in providing RCA on-time in accordance to the 8D-methodology;
• Management of resolving team;
• Reporting proactively and on regular basis progress on the issues to customers;
• Ensure proper documentation in Hitachi tool for customer complaints;
• Ensure proper communication to local management/HUB/BU in case of HI-rated customer complaints (provide one pager within 24 hours) and ask local management (or global function) for their support, if necessary;
• Ensure weekly update on all HI-rated customer complaints;
• Do statistical analysis of Customer complaints data and address improvements to the responsible departments.

Your background:

• At least a Bachelor’s degree in Engineering or other Technical field
• Preferably 2 years of experience in similar position ;
• Excellent written and verbal communication in English;
• Very good knowledge of MS Office (Excel);
• Experience with SAP or similar ERP system is an advantage;
• Strong communication and organizing skills;
• Should be eager to learn, flexible, open-minded, team-work oriented and pro-active.

Social Benefits:

• 13th salary;
• Monthly food vouchers;
• Supplementary health insurance;
• Organized transport;
• Additional bonuses.

More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD.