At TTEC, we’re all about the Human Experience. Elevated. As an IT Desktop Support Specialist in Sofia, Bulgaria, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Looking to utilize your technical problem-solving skills while keeping your English communication skills sharp? In this role, you’ll be a primary informational technology support maintaining desktop and workstations, distributing software, installing security updates and secondary troubleshooting. You will be the escalation point for complex issues unable to be resolved through the remote team. What You’ll be Doing: This position provides basic technical end-user support for desktop systems, workstation setup and routine tasks such as basic troubleshooting etc. This position requires excellent customer interaction skills both verbally and written.

During a Typical Day, you will:

• Maintain, analyze, troubleshoot, upgrade, replace and repair computer systems hardware and computer peripherals;
• Be the first point of contact in case of problems with the Client's platforms;
• Image and Configure Windows desktops, notebooks, printers, applications, and PC peripherals;
• Perform end-end Windows 11 user migration including user profiles, software inventory, apps testing, software packaging, etc.;
• Provide end user support for hardware, software, tools/applications, etc.;
• Prepare and maintain documentation as required by the IT management.

What You Bring to the Role:

• Relevant two-year associate or bachelor’s degree in Computer Science, Information Technology or Engineering or an equivalent combination of education and experience;
• Hands on experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance;
• Ability to adapt to an ever-changing fast-paced environment;
• Good communication skills, ability to efficiently coordinate and troubleshoot IT issues.
• Good interpersonal and problem-solving skills, customer-friendly attitude, and the ability to work in a team environment.

Additional Skill Sets:

• Active Directory third level support experience required;
• Able to Install & deploy Windows11/Auto pilot for laptops, workstations, and desktops;
• Experience with standard desktop imaging and packaging;
• Hands-on experience on Win11, Active Directory, Microsoft applications, VPN technologies, etc.;
• Basic network troubleshooting skills, understanding of networking; rack mounting/unmounting of switches, servers, etc., and cable management, etc.

About TTEC: Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Interested? Apply Today! Click on the Apply Now button.

You’ve applied, now what? After successfully completing the online application, please make sure your communication lines are open and regularly check your email and text for instructions.

All documents will be treated in the strictest confidentiality.

Please send your CV in English. Only short-listed candidates will be invited for an interview.