At TTEC, we’re all about the Human Experience. Elevated. As a Senior Payroll Analyst working on site in Sofia, Bulgaria, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing: We are seeking a detailed process-oriented Sr. Payroll Analyst to join our P&C Global Services organization, supporting the Bulgaria region. The ideal candidate will act as a liaison between P&C GS, Payroll and Operations Delivery, ensuring seamless communication and process alignment. This role requires strong problem-solving skills, data analysis capabilities, and excellent communication abilities to support business needs and drive strategic initiatives.

During a Typical Day, you will:

• Oversee payroll administration and timekeeping across multiple EMEA jurisdictions, ensuring compliance with company policies and legal requirements;
• Manage payroll processes, reporting, and audits with government institutions;
• Advise employees, managers, and HR on labour, tax, and employment law matters;
• Coordinate with external vendors and communicate related requirements internally;
• Prepare and submit statutory and internal employee reports and statistics;
• Train and support payroll team members on payroll administration and related processes;
• Administer employee leave and ensure accurate data submission for payroll processing;
• Uphold company ethics, confidentiality, and data integrity in all activities.

What You Bring to the Role:

• 4+ years of payroll experience (preferably in a complex EMEA country);
• Strong knowledge of Bulgarian labour laws, social security, and tax regulations;
• Proficient in English and Microsoft Office (especially Excel);
• Excellent analytical, organizational, and troubleshooting skills with strong attention to detail;
• Experienced in end-to-end payroll management across multiple countries and pay frequencies;
• Good understanding of HR, Finance, and Operations processes affecting payroll;
• Strong interpersonal and communication skills; able to work effectively with vendors, colleagues, and management;
• High integrity, sound judgment, and a proactive, results-driven mindset;
• Able to manage multiple projects, meet deadlines, and adapt to changing priorities;
• Flexible and self-motivated, with the ability to research legislation and work independently.

What You Can Expect:

• Supportive of your career and professional development;
• An inclusive culture and community minded organization where giving back is encouraged;
• A global team of curious lifelong learners guided by our company values;
• Ask us about our paid time off (PTO) and wellness and healthcare benefits;
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.

About TTEC: Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Interested? Apply Today! Click on the Apply Now button.

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All documents will be treated in the strictest confidentiality.

Please send your CV in English. Only short-listed candidates will be invited for an interview.