2ND LINE SUPPORT SPECIALIST B2B PLATFORM (e-Cat)

Inter Cars SA is one of the leading European companies in distributing spare parts for passenger and commercial vehicles. The company offers a wide range of products from over 1000 suppliers, providing a comprehensive selection across all market segments related to the automotive aftermarket. Inter Cars SA has a network of branches in Central and Eastern Europe, offering a diverse range of products and numerous services to professional customers. The consecutive expansion of the company has led to the establishment of a 100% daughter company in Bulgaria. Thirty-nine branches have been opened so far, and more are on the way.

Due to the ambitious plans for developing and supporting an extensive network in the country, the company is seeking motivated professionals to join our Inter Cars team.

2ND LINE SUPPORT SPECIALIST B2B PLATFORM (e-Cat)

The Site Reliability Engineer's team (SRE) at Inter Cars is looking for a candidate to strengthen the Support and Incident Management area for our key B2B sales channel – e-Cat.

The platform generates over 75% of the company's turnover and is used daily by thousands of customers and sales teams in 21 European markets.

This role is not just about "processing and forwarding tickets." It is a position with a direct impact on the continuity of sales and business operations, involving careful analysis of every reported incident related to e-Cat in markets outside Poland.

Main responsibilities:

• Providing second-level support for external users (customers) and internal users (mainly operators and sales representatives in our branches).
• Analyzing and prioritizing signals in Help Center / JIRA.
• Coordinate between business, IT, and external suppliers when incidents occur.
• Communicate actively during critical situations with a focus on minimizing business risk.
• Participate in post-incident analysis and suggestions for process improvement.
• Prepare clear instructions and internal documentation.

Requirements:

• Good command of English (spoken and written)
• Previous experience with Navision
• Understanding of business processes related to B2B sales
• Desire to work and develop in the field of incident management, monitoring, and

ensuring reliable, uninterrupted system operation.

The following will be considered an advantage in the selection based on documents:

• Experience with JIRA / Help Center.
• Knowledge of SAFO, Kibana or Grafana.

Why it is worth joining us:

Our organizational culture is based on knowledge sharing and friendly support—we do our best to support you in your success.

You will work in a team that connects technology with business processes.

We offer a good work environment with a real impact on the stability and availability of Inter Cars’ main sales platform.

Various social benefits and discounts.

Opportunities for development in incident management and SRE.

If you apply for the advertised position, Inter Cars Bulgaria EOOD, with headquarters and address of management: 115A Tsarigradsko shose Blvd., Sofia, ("we" or "the Company") in its capacity of a Personal Data Administrator will process your personal data in connection with your application for the announced position for the purpose of the recruitment process. More information about the type of personal data we process in relation to the recruitment, the purposes, and the manner of processing, the deadlines for storing personal data, the technical and organizational measures for their protection and other aspects of the protection of personal data can be found in the information notice, which you can read if you follow the "Privacy Policy" link below the text of this ad.